Job Description

POSITION PURPOSE

We are seeking a Senior Business Analyst to support the reimplementation of our Customer Portal Website within an accelerated timeframe. Your job description may include the following responsibilities:

PRIMARY DUTIES / RESPONSIBILITIES

Requirements Gathering and Prioritization:

• Collaborate with stakeholders, including business users, project managers, and developers, to understand their needs and gather requirements for the new website. Prioritize requirements based on their impact on project duration and business value.

•  Business Process Analysis and Optimization:
•  Analyze existing business processes and workflows to identify areas for improvement and optimization in the new system. Streamline processes to reduce project duration and increase efficiency.
•  Documentation and Communication:
•  Create detailed documentation, including functional specifications, user stories, use cases, and process flows, to communicate requirements effectively to the development team. Ensure clear and concise communication to minimize misunderstandings and rework.
• Stakeholder Management and Collaboration:
• Facilitate communication and collaboration between business users, project managers, and development teams to ensure alignment and understanding of project goals and requirements. Proactively address any conflicts or issues that may arise to minimize delays.
• Solution Design and Technical Guidance:
• Work closely with the development team to translate business requirements into technical solutions, ensuring that the new website meets the needs of the business and its users. Provide technical guidance and expertise to expedite the development process.
• Testing and Quality Assurance Strategy:
• Collaborate with the testing team to define test cases and scenarios, ensuring that the new website meets the specified requirements and functions as expected. Develop a comprehensive testing and quality assurance strategy to minimize defects and rework.
•  Change Management and Training:
•  Support the change management process by assisting with user training, documentation updates, and communication of system changes to stakeholders. Ensure a smooth transition and adoption of the new website to minimize disruptions.
•  Risk Assessment and Mitigation:
•  Identify potential risks and issues that may impact the project's duration and success. Work with the project team to develop mitigation strategies and contingency plans to minimize delays and ensure timely delivery.
• Continuous Improvement and Agile Practices:
• Stay updated with industry trends and best practices in web development and customer portal solutions. Implement agile practices and methodologies to increase project efficiency and adaptability.
• Mentoring and Support:
• Provide guidance and support to junior business analysts and other team members, sharing your expertise and knowledge to help them grow their skills. Foster a collaborative and supportive environment to maximize productivity and minimize project duration.

Qualifications:

• L ist the minimum requirements to be considered for this position. Technical Knowledge, Years of Related Experience, Certifications Required, Equipment and/or Systems Experience

• Bachelor's degree in a relevant field such as Computer Science, Information Systems, or iness Administration.
• Proven experience as a Business Analyst, preferably in web development or software implementation projects.

Knowledge / Skills / Abilities

• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Solid understanding of software development methodologies, including Agile practices.
• Experience with Drupal or similar content management systems is highly desirable
• Good experience in using industry-standard design and work management tools such as Jira, Google Docs, Lucid Chart, etc…
•  Knowledge of utility industry processes and customer portal solutions is a plus.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
•  Strong leadership and mentoring skills, with the ability to guide and support junior team members.
•  Experience in working with vendors (onshore and/or offshore)