POSITION PURPOSE
As a Technical Writer
within our Regulated Utility Company, you will be responsible for creating
clear, concise, and accurate documentation for a variety of technical materials
related to our regulated utility processes, procedures, and products. Your role
will involve collaborating with subject matter experts to gather information
and translate complex technical concepts into user-friendly documentation that
supports our operations, compliance efforts, and client communications.
PRIMARY DUTIES /
RESPONSIBILITIES
Documentation
Development:
- Create and maintain
technical documentation, including standard operating procedures (SOPs), user
manuals, training materials, and technical specifications.
-
Collaborate with
subject matter experts to gather information and ensure accuracy, completeness,
and clarity of technical content.
-
Translate technical
information into clear and understandable language for diverse audiences,
including employees, clients, and regulatory agencies.
Compliance
Documentation:
- Assist in the
development and maintenance of documentation to support compliance with utility
regulations, industry standards, and certification requirements.
-
Ensure that all
documentation meets regulatory standards and internal quality assurance
guidelines.
-
Update documentation as
needed to reflect changes in regulations, procedures, or best practices.
Training and Education:
- Develop training
materials and resources to support the onboarding and ongoing education of
employees on best practices.
-
Facilitate training
sessions and workshops to communicate technical information effectively to
non-technical audiences.
-
Collaborate with
training and development teams to assess training needs and evaluate the
effectiveness of training programs.
Content Management:
- Maintain a centralized
repository of technical documentation and ensure version control and document
integrity.
-
Implement documentation
management systems and tools to streamline documentation processes and improve
accessibility.
-
Provide guidance on
document organization, formatting, and usability to enhance user experience and
efficiency.
Key Skills:
- Need someone that
specializes in writing technical documents
-
Will be working across
different teams
-
Will be working with
teams to gather
-
Knowing how to document
Integration flows b/t different applications and business continuity planning.
Being able to approach different document approaches
QUALIFICATIONS
- Education / Experience
/ Background
-
5+ years of experience
as a Technical Writer
-
Experience developing
training materials and conducting training sessions is preferred.
Technical Skills:
- Excellent writing and
editing skills, with the ability to communicate complex technical concepts
clearly and concisely.
-
Strong attention to
detail and ability to ensure accuracy and consistency in technical
documentation.
-
Previous experience
writing BCPs (Business Continuity Plan) is a plus
Soft Skills:
- Proficiency in document
authoring tools, such as Microsoft Word, Adobe Acrobat, LucidChart and content
management systems.
Knowledge:
- Familiarity with
environmental regulations, industry standards, and compliance requirements.
-
Familiarity with the
following process, Operational Risk Management, Regulatory Compliance
Management, Internal Audit, Data Privacy, and Policy Management
-
Agile Methodologies
Certification /
Licenses / Training
- Relevant certifications
(e.g., ISTQB, Certified Software Quality Engineer) are a plus.
