Job Description:
• Lead technical resources for NICE CXone implementations
• Create technical documentation for detailed designs as per the business requirements.
• Ownership and responsibility for E2E design of the CCaaS architecture including, Routing strategy, ACD and IVR design, API and data integrations and AI Solutions
• Design and maintain reusable code libraries.
• Advise on testing strategy and provide input into test plans.
• Responsible for estimating and overseeing technical efforts for all phases of the project.
Must Have Skills:
• 10 or more years’ experience in building and managing Contact Center tech stack
• 5 or more years of E2E experience in designing and building NICE CXone platforms
• Experience in migrating from on-prem contact center platforms to CcaaS platforms
• Experience with enterprise level CCaaS architecture
• Experience with Cloud Network infrastructure
Key Skills: