Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operationalSOP compliance.
Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
Customer Service including all happenings from booking to cargo delivery in a timely manner.
Daily liaison with customer, carriers, internal staff
Maintaining essential account documentation with up-to-date information and ensuring that it is filed and stored to be readily accessible to the team when/if needed.
Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
Monitor account issues and communicate/liaison with management to implement/drive solutions.
Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer.
Recommend when needed changes in current processes.
Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
Accuracy of data entry into Cello and other systems as needed.
Monitor trends and report changes to Management for action.
Qualifications:
5+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred.
Bachelor’s Degree required.
Korean / English Bilingual Preferred
Proficient in Microsoft Office applicationExcel/Power point/Word/Outlook
Excellent written and oral skills
Able to engage and work directly with customers.
Solutions minded.
Highly Self Motivated and minimal supervision needed.
Organized and detail oriented.
Handle high pressure and fast-paced operations as needed.
Strong work ethic.
Open to learning other modes of transportation as needed.
Experience with NAFTA/USMCA cross border transportation preferred.
