Job Description

A position for Customer Service Administrator position which is a Remote role.

which is only for w2 roles. C2C are not workable & No 3rd party vendors.

Job Description:-

Requisition Name: Product Specialist (Customer Service Administrator)- 63593

Duration: 1+ Year

Client: State of CT - DAS (Department of Administrative Services)

Experience:

• 5 years of experience in help desk or customer service and support within the technology space
• Customer facing communication skills and ability to speak holistically on status of in-flight tickets
• Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution
• Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed
• Experience in the public sector; Municipal, State, Federal government
• Familiarity with digital products and services is a plus
• Experience working within in diverse cross-functional teams
• Comfort in blazing a path through an ambiguous work environment
• Judgement in dealing effectively and diplomatically with all levels of government staff
• Ability to maintain strict confidentiality

Skills:

• Excellent verbal and written communication skills
• Strong problem-solving abilities with attention to details
• Strong organizational and multitasking abilities
• Strong time management and ability to prioritize
• Strong technical competency along with willingness and ability to learn new tools
• Familiarity with component-based content management systems: Sitecore a bonus
• Proficiency in Microsoft Office Suite
• Experience with customer support tools: Helix, Footprints a plus
• Experience with project management tools such as Jira, and Confluence
• Ability to manage many support tickets concurrently across multiple channels