Position : Senior ServiceNow Product Developer and Administrator Lead
Location: Remote (EST hours)
Type: Contract
Responsibilities : -
Product Development & Configuration
Lead the design and configuration of Experience Management products on ServiceNow (Portals, Virtual Agent, Chat, Workspaces, etc.).
Translate business needs into technical solutions focused on optimized functionality and UX/UI.
Develop custom applications and integrations to enhance ServiceNow’s capabilities.
Administration & Optimization
Manage ServiceNow administration, ensuring system stability, security, and performance.
Conduct audits to identify improvement opportunities and enforce governance for data and access management.
Team Leadership & Collaboration
Provide technical leadership and mentorship, fostering innovation and collaboration.
Partner with cross-functional teams (stakeholders, product, UX/UI, QA, support) to align development efforts with strategic goals.
Quality Assurance
Establish testing protocols to ensure product reliability and scalability, leveraging automated testing where applicable.
Must-Haves
5+ years in ServiceNow development/administration, with Experience Management focus.
Strong skills in custom applications, workflows, and ServiceNow modules (Portal, Chat, CSM ITSM, ITOM).
Proficiency in JavaScript, HTML/CSS, XML; Agile/Scrum and DevOps experience.
Strong leadership and collaboration skills.
Nice-to-Haves
Key Skills: