Job Description

Are you passionate about solving technical challenges and providing top-notch customer support? Do you thrive in dynamic environments where you can make a real impact with your problem-solving skills? If so, we have the perfect opportunity for you!

We are seeking an IT Support Technician to join our innovative team. In this pivotal role, you will be the first line of defense for ensuring smooth and seamless IT operations across our organization. From troubleshooting hardware and software issues to providing technical support, you'll play a critical part in maintaining the efficiency of our IT infrastructure.

Key Responsibilities:

• Provide IT Support: Serve as the primary point of contact for employees experiencing technical issues, offering prompt solutions for hardware, software, and network problems.
• Troubleshoot and Resolve Issues: Diagnose and resolve a variety of technical issues related to computers, printers, mobile devices, operating systems, and networking equipment.
• System Monitoring: Proactively monitor and maintain the functionality of IT systems to prevent issues before they arise.
• User Training: Conduct training sessions for employees, enhancing their understanding of software applications and IT best practices.
• Collaborate with Teams: Work closely with other IT professionals to ensure seamless collaboration and support across different departments.
• Documentation: Maintain accurate records of incidents, requests, and resolutions to improve response times and future troubleshooting processes.

Key Skills and Qualifications:

• Proven experience in an IT support or technical role.
• Strong knowledge of common operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts and protocols (TCP/IP, DNS, VPN).
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and the ability to think quickly under pressure.
• A degree or certification in Information Technology or a related field is preferred (CompTIA A+, ITIL, etc.).