Are you passionate about technology and providing seamless support to ensure business continuity? As an Information Technology Support Specialist, you will be the backbone of our tech operations, ensuring that employees are equipped with the tools, systems, and solutions they need to excel in their roles. From troubleshooting hardware and software issues to implementing proactive IT solutions, you will be instrumental in keeping our technology ecosystem running smoothly.
Key Responsibilities:
Technical Troubleshooting: Provide timely and efficient support for all hardware, software, and networking issues. Whether it's a computer crash or connectivity problem, you're the go-to problem-solver.
System Maintenance: Perform regular maintenance tasks such as system updates, patches, backups, and monitoring of IT systems to ensure high availability and security.
User Assistance: Offer exceptional customer service by assisting employees with hardware, software, and IT-related queries, ensuring that every user is equipped to work without hindrances.
Network Support: Assist with the setup, configuration, and troubleshooting of network systems, including LAN, Wi-Fi, VPN, and remote access solutions.
IT Project Support: Collaborate on IT infrastructure projects, offering technical expertise in system rollouts, upgrades, and migrations to enhance operational efficiency.
Documentation & Reporting: Maintain detailed records of IT support issues, resolutions, and procedures to facilitate future troubleshooting and to streamline team collaboration.
Security & Compliance: Monitor systems for security vulnerabilities and ensure compliance with industry standards and company policies to safeguard sensitive information.
What We’re Looking For:
Technical Proficiency: Solid understanding of computer hardware, software, and networking principles. Experience with troubleshooting various operating systems, including Windows, macOS, and Linux, is a plus.
Problem-Solving Skills: Ability to think critically and diagnose complex technical issues quickly and efficiently.
Excellent Communication: Strong verbal and written communication skills to clearly explain technical issues to non-technical staff and document technical procedures.
Adaptability & Learning: A passion for learning new technologies and adapting to rapidly evolving IT trends to provide the best support to users.
Team-Oriented Attitude: Ability to work collaboratively within a dynamic team, often juggling multiple tasks and priorities at once.
Previous Experience: A degree in Computer Science, Information Technology, or a related field is preferred, along with previous experience in IT support or a technical helpdesk environment.
Key Skills: