Job Description

About the Role

As the Manager of ServiceNow - ITSM, you will be at the forefront of redefining IT operations by leveraging ServiceNow’s robust platform. You’ll lead a team of talented professionals, oversee the end-to-end implementation of ITSM solutions, and ensure seamless alignment with organizational objectives.

Your role will be a mix of strategy, leadership, and hands-on problem-solving as you guide the team to success and deliver top-notch IT services.

What You’ll Do

• Lead ITSM Excellence: Oversee the design, development, and deployment of ITSM processes using the ServiceNow platform.
• Strategize and Innovate: Partner with cross-functional teams to create innovative solutions that enhance service delivery.
• Team Leadership: Mentor, guide, and inspire a team of ServiceNow developers and ITSM specialists.
• Stakeholder Engagement: Collaborate with key stakeholders to understand business needs and deliver customized solutions.
• Monitor and Optimize: Regularly assess ITSM performance, identify areas for improvement, and implement best practices.
• Stay Ahead of Trends: Keep abreast of the latest ServiceNow updates and ITSM methodologies to maintain a competitive edge.

What We’re Looking For

We believe great talent deserves great opportunities. Here’s what we’re seeking in our ideal candidate:

• Proven Expertise: 5+ years of experience in ITSM and at least 3 years of hands-on experience with ServiceNow.
• Leadership Skills: Demonstrated ability to manage and motivate teams in a dynamic environment.
• Strategic Thinker: A visionary who can align ITSM solutions with long-term business goals.
• Technical Acumen: Deep knowledge of ServiceNow modules like Incident, Problem, Change, and Asset Management.
• Communication Pro: Excellent written and verbal communication skills to engage stakeholders and present solutions effectively.
• Certifications: ServiceNow certifications (like Certified Implementation Specialist or Administrator) are a plus.