Job Description

About the Role

As a Senior Associate, ServiceNow, you’ll be at the forefront of our digital transformation initiatives. In this role, you’ll design, develop, and optimize ServiceNow solutions that solve complex problems and drive business excellence. Collaborate with cross-functional teams, engage with clients, and deliver high-impact results—all while advancing your career in an innovative and supportive environment.

What You’ll Do

• Solution Design & Development:
  Develop scalable and robust ServiceNow solutions tailored to meet client requirements.
• Process Improvement:
  Analyze business processes and identify opportunities to streamline workflows using the ServiceNow platform.
• Collaboration:
  Work closely with stakeholders, technical teams, and end-users to ensure seamless integration and adoption of ServiceNow solutions.
• Technical Expertise:
  Troubleshoot complex technical issues, implement custom configurations, and maintain system performance.
• Innovation Leadership:
  Stay ahead of industry trends and contribute to the continuous improvement of ServiceNow practices and standards.

What We’re Looking For

• Experience:
  • Proven expertise in ServiceNow implementation, development, and administration.
  • Hands-on experience with ServiceNow modules like ITSM, ITOM, or HRSD is a plus.
• Skills:
  • Proficiency in scripting languages (JavaScript, HTML, CSS, etc.).
  • Strong problem-solving and analytical skills.
  • Excellent communication and stakeholder management abilities.
• Certifications:
  ServiceNow Certified System Administrator (CSA) or other relevant certifications preferred.
• Education:
  Bachelor’s degree in Computer Science, IT, or a related field. Equivalent work experience is also welcomed.