Job Description

About the Role:
Are you ready to lead transformative IT Service Management (ITSM) initiatives that redefine operational efficiency? As a Manager, ServiceNow - ITSM, you'll play a pivotal role in designing and delivering innovative solutions using the ServiceNow platform. Your expertise will drive seamless service delivery, streamline processes, and enhance business value for our organization.

Key Responsibilities:

• Strategic Leadership: Lead a dynamic team in the implementation, customization, and enhancement of ServiceNow ITSM modules to align with business objectives.
• Solution Design: Collaborate with cross-functional teams to design scalable and efficient ITSM solutions, ensuring they meet current and future organizational needs.
• Innovation Driver: Identify opportunities to leverage ServiceNow capabilities to optimize workflows, reduce operational costs, and improve user experience.
• Project Management: Oversee end-to-end ServiceNow implementation projects, ensuring timely delivery, budget adherence, and high-quality outcomes.
• Stakeholder Engagement: Act as the primary point of contact for stakeholders, translating their requirements into technical solutions while managing expectations effectively.
• Compliance and Standards: Ensure all ServiceNow configurations and deployments adhere to best practices, organizational policies, and industry standards.
• Team Development: Mentor and empower your team, fostering a culture of continuous learning and professional growth.

Qualifications:

• Proven experience managing and implementing ServiceNow ITSM solutions in a medium to large-scale organization.
• Strong understanding of ITIL frameworks and their practical application in ITSM.
• Hands-on experience with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
• Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into actionable business insights.
• Leadership experience with a track record of developing high-performing teams.
• Certification in ServiceNow System Administration, ITSM Implementation, or similar is a plus.

Why Join Us?

• Be part of a forward-thinking organization that values innovation and efficiency.
• Lead impactful projects that shape the future of ITSM operations.
• Collaborate with a talented team in a dynamic, inclusive environment.
• Enjoy opportunities for professional growth and development in a supportive culture.

How to Apply:
If you're passionate about ITSM, ServiceNow, and making a real impact, we'd love to hear from you. Submit your application and take the next step in your career journey with us!