Job Description

About the Role

Are you passionate about transforming businesses through innovation and technology? Do you thrive in a leadership role that demands strategic thinking, technical expertise, and an eye for continuous improvement? If so, we’re looking for you!

As a Senior Manager, ServiceNow, you’ll be at the forefront of driving our organization’s digital evolution. You will lead a talented team of ServiceNow experts, working on cutting-edge projects that redefine how we deliver value to our customers. From crafting innovative workflows to optimizing enterprise operations, your role will make a tangible impact on our company’s success.

What You’ll Do

1. Leadership & Strategy:

• Build and lead a high-performing team of ServiceNow developers, architects, and analysts.
• Collaborate with cross-functional teams to define and align the ServiceNow strategy with business goals.
• Serve as a thought leader, staying ahead of industry trends and best practices.

2. Solution Delivery:

• Oversee the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HR, and other modules.
• Ensure solutions meet scalability, security, and business continuity requirements.
• Drive continuous improvement initiatives, leveraging the full potential of the ServiceNow platform.

3. Stakeholder Collaboration:

• Partner with executive leadership to identify opportunities for ServiceNow to deliver measurable business outcomes.
• Communicate technical concepts in an accessible, business-focused manner.
• Build strong relationships with internal and external stakeholders, ensuring alignment and engagement.

4. Governance & Compliance:

• Develop and maintain governance structures to ensure platform stability and adherence to compliance standards.
• Monitor KPIs and SLAs, delivering reports to leadership on system performance and enhancements.

What You Bring

• Proven Expertise: 8+ years of experience in ServiceNow implementations and management, including extensive hands-on experience with ITSM and other modules.
• Leadership Acumen: 3+ years in a managerial role, leading diverse teams and complex projects.
• Certifications: ServiceNow certifications (CIS, CAD, or similar) preferred.
• Technical Prowess: Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Problem-Solving Skills: Ability to assess challenges, craft innovative solutions, and lead with a strategic mindset.
• Communication: Exceptional written and verbal communication skills to interact with stakeholders across all levels.