Job Description

About the Role

Are you a visionary leader ready to harness the full potential of the ServiceNow platform? Do you thrive on crafting innovative solutions that empower organizations and elevate service experiences? If so, we’re looking for you to join our team as a Senior Manager of the ServiceNow Platform!

As the Senior Manager, you will drive strategy, innovation, and execution for our ServiceNow ecosystem. You’ll lead a talented team of developers, architects, and administrators, ensuring that our platform delivers seamless workflows, enhances efficiency, and aligns with our business objectives.

This role isn’t just about managing—it’s about transforming. You’ll spearhead initiatives to unlock the platform’s potential, delivering solutions that make an impact today and shape our tomorrow.

What You’ll Do

• Platform Leadership: Develop and execute the roadmap for our ServiceNow platform, aligning it with organizational goals.
• Innovation & Design: Architect scalable, user-centric solutions to drive business transformation.
• Team Empowerment: Lead, mentor, and inspire a team of ServiceNow experts, fostering a culture of collaboration and excellence.
• Strategic Collaboration: Partner with cross-functional teams to understand business needs and deliver tailored ServiceNow solutions.
• Performance Optimization: Ensure optimal platform performance, scalability, and compliance with industry standards.
• Emerging Technologies: Stay ahead of the curve by identifying and integrating emerging trends in the ServiceNow ecosystem.

What You’ll Bring

• Experience: 8+ years in ServiceNow or similar ITSM platforms, with at least 3 years in a leadership role.
• Expertise: Deep understanding of ServiceNow modules, including ITSM, ITOM, HRSD, or CSM.
• Strategic Vision: Proven ability to align platform capabilities with business objectives and growth strategies.
• Leadership: Strong track record of building and leading high-performing teams.
• Technical Skills: Proficiency in scripting languages (JavaScript, PowerShell), ServiceNow administration, and integrations.
• Communication: Excellent stakeholder management and presentation skills.
• Certifications: ServiceNow certifications are a plus (e.g., Certified Implementation Specialist, System Administrator).