Are you a visionary with a passion for driving organizational efficiency through innovative ServiceNow solutions? We’re searching for an experienced and motivated ServiceNow Platform Manager to lead and elevate our ServiceNow ecosystem to new heights.
This role offers the opportunity to lead transformative initiatives, collaborate across departments, and deliver cutting-edge solutions that streamline workflows, optimize processes, and enhance user experiences. If you thrive on innovation and enjoy leading impactful projects, this position is for you.
Strategic Platform Leadership:
Take ownership of the ServiceNow platform strategy, ensuring alignment with organizational goals and objectives. Develop a roadmap that evolves the platform to meet emerging needs.
Platform Optimization:
Design and implement scalable, high-performing, and secure ServiceNow solutions. Identify areas for process improvement and introduce new functionalities to maximize platform value.
Collaboration and Stakeholder Engagement:
Partner with cross-functional teams to gather requirements, prioritize initiatives, and ensure successful implementation of solutions that address business challenges.
Team Leadership:
Lead and mentor a team of ServiceNow administrators and developers. Foster a collaborative environment that encourages innovation, accountability, and continuous learning.
Governance and Compliance:
Ensure the platform adheres to compliance, security, and governance standards. Monitor performance, resolve issues, and maintain documentation for all platform-related activities.
Continuous Innovation:
Stay ahead of trends in ServiceNow technologies and recommend advancements that keep the organization at the forefront of digital transformation.
Experience and Expertise:
Proven experience as a ServiceNow Platform Manager or similar role with expertise in ITSM, ITOM, or related ServiceNow modules.
Problem-Solving Skills:
A strong analytical mindset to identify challenges, propose innovative solutions, and execute strategies effectively.
Leadership:
Demonstrated ability to lead and inspire a team while working collaboratively with stakeholders at all levels.
Technical Proficiency:
Hands-on experience with ServiceNow development, scripting, and integrations. ServiceNow certifications are highly preferred.
Communication:
Excellent interpersonal and communication skills to articulate technical concepts to both technical and non-technical audiences.
Key Skills: