Job Description

About the Role

We are seeking a dynamic ServiceNow HRSD Solutions Delivery Manager to spearhead the design, development, and implementation of innovative HR Service Delivery (HRSD) solutions. In this role, you'll be at the forefront of transforming HR processes, enhancing employee experiences, and driving operational excellence using the ServiceNow platform.

As the Solutions Delivery Manager, you’ll bridge the gap between strategy and execution. You’ll collaborate with stakeholders, manage a talented team of developers, and ensure the seamless delivery of customized ServiceNow HRSD solutions that meet organizational goals.

Key Responsibilities

• Lead with Vision: Drive the end-to-end delivery of HRSD projects, aligning solutions with organizational objectives.
• Team Empowerment: Manage and mentor a cross-functional team of ServiceNow specialists to achieve project excellence.
• Client Collaboration: Partner with stakeholders to identify HR challenges and translate them into effective technical solutions.
• Innovative Problem-Solving: Design and implement user-centric workflows, automation, and integrations to optimize HR processes.
• Quality Assurance: Ensure all deliverables meet the highest standards, adhering to timelines, budgets, and best practices.
• Strategic Insights: Provide thought leadership on HR trends, ServiceNow capabilities, and emerging technologies.

About You

You’re not just an expert in ServiceNow HRSD; you’re a passionate leader with a knack for innovation and collaboration. Your strategic mindset and technical expertise empower you to create solutions that leave a lasting impact.

Qualifications:

• Proven experience delivering ServiceNow HRSD projects in a leadership capacity.
• Strong understanding of HR processes, workflows, and employee experience strategies.
• Expertise in ServiceNow modules, including HR Case Management, Knowledge Management, and Employee Service Center.
• Exceptional communication and stakeholder management skills.
• A results-driven approach with a commitment to quality and continuous improvement.

Preferred Skills:

• ServiceNow certifications (HRSD Implementation Specialist, CSA, etc.).
• Familiarity with Agile methodologies.
• Experience in change management and training delivery.