Job Description

About the Role

Are you a visionary engineer with deep expertise in ServiceNow? We are seeking an exceptional Principal Engineer to join our dynamic team and lead the way in designing and implementing cutting-edge solutions that transform how organizations leverage the ServiceNow platform.

As a Principal Engineer, you’ll be at the forefront of technical innovation, providing leadership, mentorship, and technical direction to our engineering teams. You will collaborate with cross-functional teams to deliver world-class solutions that improve business processes, enhance user experiences, and drive operational efficiency.

If you're passionate about tackling complex problems, building scalable solutions, and transforming business operations with ServiceNow, we want to hear from you!

Key Responsibilities:

• Lead and Innovate: Spearhead the design and development of advanced solutions on the ServiceNow platform. Drive architectural decisions and contribute to the overall technical strategy.
• Mentorship and Collaboration: Mentor junior engineers, providing guidance and support. Foster collaboration with other engineers, product managers, and stakeholders to ensure the successful delivery of high-impact projects.
• Optimize Solutions: Continuously optimize and refine ServiceNow solutions to enhance performance, scalability, and reliability, ensuring they meet evolving business needs.
• Solution Architecture: Develop and maintain best practices for ServiceNow configuration, development, and integration. Establish technical guidelines to ensure consistency and quality in all deliverables.
• Problem-Solving: Proactively identify and resolve technical issues, anticipating challenges and working with the team to provide innovative solutions.
• Thought Leadership: Stay at the cutting edge of ServiceNow technologies and industry trends, contributing to knowledge sharing and best practices within the organization.

Key Qualifications:

• Experience: Proven experience (7+ years) in ServiceNow platform development and implementation. Hands-on expertise in ServiceNow modules, ITSM, ITOM, and integrations.
• Leadership: Strong leadership abilities with experience managing teams and driving technical initiatives. Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Technical Proficiency: Expertise in ServiceNow scripting (JavaScript, Glide, REST, SOAP, etc.), with a deep understanding of ServiceNow architecture, integration patterns, and best practices.
• Problem-Solving Skills: Excellent analytical and problem-solving abilities. Capable of thinking critically and creatively to overcome technical challenges.
• Collaboration: Exceptional interpersonal skills with a track record of successfully working in cross-functional teams to deliver complex projects.
• Certifications: ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist, etc.) are a plus.