Job Description

About the Role:

Are you ready to take your ServiceNow expertise to the next level? We’re looking for a dynamic ServiceNow Technical Lead to join our growing team. This is your chance to lead, innovate, and drive transformation in an organization that values creativity, technical excellence, and leadership. As a key player in our team, you will be at the forefront of delivering cutting-edge ServiceNow solutions that will help our clients streamline operations, enhance user experiences, and accelerate their digital transformation journey.

What You’ll Do:

• Lead & Innovate: Take charge of end-to-end ServiceNow implementation, from requirement gathering to solution delivery, ensuring the best practices and technical standards are met.
• Collaborate: Work closely with cross-functional teams, including business analysts, developers, and stakeholders, to define project requirements and create tailored solutions.
• Technical Strategy: Develop and execute the technical strategy for ServiceNow implementations, aligning with business goals while optimizing performance and scalability.
• Customization & Configuration: Customize ServiceNow to meet the specific needs of our clients, ensuring high-quality and seamless integrations across various platforms.
• Mentor & Develop: Guide and mentor junior team members, fostering an environment of continuous learning and improvement within the technical team.
• Drive Innovation: Stay ahead of emerging ServiceNow features and updates, proactively implementing enhancements and driving innovation within the platform.
• Troubleshoot & Optimize: Identify and resolve technical challenges quickly, providing recommendations for optimization and ensuring smooth, uninterrupted service.

What You Bring to the Table:

• Expertise in ServiceNow: Strong hands-on experience with the ServiceNow platform, including ITSM, ITOM, ITBM, or custom applications, and experience leading full-cycle implementations.
• Leadership Skills: Proven experience in leading technical teams, managing projects, and working with clients to drive successful outcomes.
• Problem Solver: Strong troubleshooting and problem-solving skills with a focus on delivering efficient, scalable solutions.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to engage stakeholders and explain complex technical concepts in simple terms.
• Technical Knowledge: Deep understanding of ServiceNow architecture, JavaScript, web services, REST, SOAP, and other web technologies.
• Certification: ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Implementation Specialist (CIS) certification is a plus.