About the Role
Are you passionate about streamlining IT asset management and optimizing processes? Do you have a knack for delivering innovative solutions within the ServiceNow platform? We are looking for a ServiceNow CMDB Specialist to join our team, someone who thrives on challenges and is ready to play a pivotal role in improving how we manage critical data within the ServiceNow ecosystem.
As a ServiceNow CMDB Specialist, you will take the lead in ensuring the accuracy, completeness, and optimization of our Configuration Management Database (CMDB). This role is key to maintaining an up-to-date inventory of our IT assets and relationships across our infrastructure and services, enabling better decision-making, enhanced service delivery, and streamlined operations.
Key Responsibilities:
CMDB Design & Management: You will oversee the architecture, design, and management of the ServiceNow CMDB, ensuring that it is aligned with ITIL best practices and meets organizational needs.
Data Accuracy & Integrity: You will work diligently to maintain the accuracy and integrity of all configuration items (CIs) within the CMDB, ensuring reliable data for reporting, decision-making, and incident management.
Process Improvement: Collaborating with cross-functional teams, you will drive continuous improvement efforts for CMDB processes, data quality, and integration with other ServiceNow modules.
Stakeholder Collaboration: Working with IT operations, security, and other departments, you’ll ensure that the CMDB provides actionable insights and supports a proactive approach to change management, incident response, and problem management.
Governance & Compliance: You’ll ensure that the CMDB is governed effectively, maintaining strict adherence to compliance standards, and that it can scale as the organization grows.
Training & Support: Provide ongoing training and support to users across departments, ensuring that they understand CMDB processes and leverage its full potential.
Key Skills: