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Account Executive - Digital, AI, & Orchestration - Responsibilities:
At Genesys, we're shaping the future of customer experience. Through Genesys Cloud, our AI-powered Experience Orchestration platform, we're helping organizations of all sizes deliver empathetic, personalized experiences at scale. Join our team and be a key driver in accelerating growth, engagement, and innovation for businesses globally!
The Opportunity:
Do you have a passion for AI-driven solutions and a knack for delivering exceptional customer experiences? As an Account Executive - Digital, AI, & Orchestration, you’ll be at the forefront of transforming businesses with the power of AI and Experience Orchestration. You’ll work closely with our core sales teams to expand our AI portfolio, positioning Genesys as the ultimate partner for AI-powered customer experience across multiple industries.
Key Responsibilities:
- Collaborate for Success: Partner with core account executives to develop territory and account plans, pipeline generation, and sales forecasts to exceed sales targets.
- Lead AI-Driven Opportunities: Provide subject matter expertise and thought leadership in AI to differentiate Genesys in customer opportunities. Support the team with presentations, pricing strategies, proposals, and more.
- Be the Voice of Innovation: Engage with customers and cross-functional teams (marketing, product, professional services) to bring cutting-edge AI solutions to life.
- Drive AI Success: Support and execute on AI-specific sales campaigns, enablement programs, and certifications, ensuring we stay ahead of the curve in the AI space.
What We Value:
At Genesys, we thrive on collaboration, empathy, and innovation. Here’s how we bring those values to life:
- Embrace Empathy: As a key specialist sales team, we work closely with colleagues and customers to understand their challenges and create tailored solutions.
- Fly in Formation: We’re all in this together. Teamwork is critical as we support each other and deliver results across sales teams, success managers, and professional services.
- Go Big: Challenge the status quo. We're looking for change-makers who push boundaries and lead with empathy to deliver AI innovations that revolutionize the customer experience.
What We’re Looking For:
- Experience: 8+ years in software sales, with proven expertise in AI-powered customer experience and the ability to overachieve sales goals.
- AI Expertise: Strong knowledge of AI and customer experience technology, with the ability to sell complex solutions and showcase Genesys’ AI-driven capabilities.
- Collaboration Skills: Ability to influence and collaborate with internal teams to create effective strategies and drive outcomes.
- Sales Acumen: Strong command of sales methodologies like MEDDPICC and the ability to manage and prioritize multiple work streams simultaneously.
Desirable Skills:
- Hands-on AI Selling: Experience selling AI solutions within the contact center or customer experience industry.
- Sales Overlay or Subject Matter Expert Role: Proven track record as a subject matter expert or in a sales overlay role.
Why Genesys?
At Genesys, you won’t just join a team—you’ll be part of a global leader in AI-powered CX solutions. With over 8,000 customers in more than 100 countries, we’re committed to delivering experiences that help businesses grow and innovate.
Here’s what we offer:
- Competitive Salary & Bonuses: Market-leading salary plus performance-based bonuses.
- Health & Wellness: Medical, dental, vision insurance, telehealth coverage, and more.
- Flexible Work: Remote and flexible work schedules to support your lifestyle.
- Growth Opportunities: Career development programs, mentorship, and leadership training to help you reach your fullest potential.
- Comprehensive Benefits: Open time off, 401(k) matching, adoption assistance, fertility treatments, and more.
