Job Description

Are you passionate about driving change and transforming systems through technology and data innovation? The American Public Human Services Association (APHSA) is looking for a dynamic and visionary Data & Technology Innovation Manager to lead projects that modernize public services and improve outcomes for communities nationwide.

At APHSA, we believe in fostering equity, promoting innovation, and creating lasting impact. This is your opportunity to make a difference in the health and human services sector by helping agencies deliver customer-centered, technology-enabled solutions.

Your Role at a Glance

As the Data & Technology Innovation Manager, you will:

• Lead Projects: Oversee data-driven and technology-focused initiatives within APHSA’s Process Innovation portfolio, collaborating with state agencies to implement transformative solutions.
• Develop Resources: Create innovative tools, knowledge content, and digital resources to build capacity and inspire change across human services agencies.
• Foster Collaboration: Partner with state and local agencies, national networks, and industry leaders to exchange ideas and advance APHSA’s mission of promoting process innovation.
• Shape the Future: Work on initiatives involving cutting-edge technologies like AI, business process change, and digital platforms, all while embedding equity and human-centered design into every project.

What You’ll Do

1. Lead Data & Technology Projects (70%)

• Design and manage detailed project plans for grants and contracts.
• Provide technical assistance to human services agencies, supporting data alignment and digital modernization strategies.
• Facilitate peer-to-peer learning and cohort-based knowledge sharing among project participants.
• Develop insights and document lessons learned to create tools and resources that benefit the broader APHSA membership.

2. Build Sector Capacity with Digital Resources (15%)

• Craft blogs, issue briefs, webinars, and toolkits showcasing successful process innovations.
• Manage online platforms that foster peer learning and knowledge exchange.
• Lead presentations that inspire action and share insights with diverse audiences.

3. Strengthen Partnerships (10%)

• Support APHSA’s IT-focused affinity group and workgroups addressing key technology and policy issues.
• Build and expand relationships with civic tech organizations, industry leaders, and community partners.
• Represent APHSA at national events to share expertise and promote collaboration.

4. Drive Organizational Impact (5%)

• Contribute to APHSA’s broader mission through cross-functional collaboration, team leadership, and strategic planning.

What You’ll Bring

• Experience:
  • 5-7 years of relevant work experience, including at least 2-3 years in a supervisory role.
  • Proven ability to manage technical projects, especially in the public sector.
• Skills & Expertise:
  • Strong understanding of process innovation, data alignment, and emerging technologies like AI/ML.
  • Experience weaving equity principles and human-centered design into public sector initiatives.
  • Exceptional communication and facilitation skills, with a track record of engaging bipartisan stakeholders.
• Mindset:
  • Commitment to promoting diversity, equity, and inclusion in all aspects of your work.
  • Passion for improving customer experiences within public services.
• Technical Proficiency:
  • Expertise in Microsoft Office Suite, Zoom, and digital collaboration tools.

Why Join APHSA?

At APHSA, we’re committed to the well-being of our team members. In addition to making a meaningful impact, you’ll enjoy:

• Generous Benefits: Employer-covered health, dental, and vision insurance, 3% 401k contribution, and more.
• Work-Life Balance: Hybrid work environment, 11 paid holidays, 20 vacation days, and 15 wellness days.
• Professional Growth: Opportunities to lead innovative projects, collaborate with national leaders, and shape the future of public services.

Physical Requirements & Travel

• Ability to work on a computer for extended periods.
• Must lift up to 15 pounds occasionally.
• Willingness to travel up to 15% as public health conditions allow.