Job Description

As a Case Administrator, you’ll play a key role in assisting with the administration of cases, communicating with parties, attorneys, and mediators, and ensuring smooth case management processes. If you're passionate about the legal field, possess excellent organizational and communication skills, and thrive in a dynamic environment, this could be the perfect role for you!

What You’ll Do

Case Management & Coordination

• Manage a portfolio of arbitration and mediation cases, ensuring all processes run smoothly and efficiently.
• Maintain active communication with clients, attorneys, mediators, and arbitrators through various channels (phone, email, video conference, etc.).
• Schedule meetings, hearings, and conference calls, assisting with all logistical details.
• Ensure compliance with applicable arbitration and mediation rules, billing policies, and fee structures.
• Proactively identify issues in case management and work with leadership to find solutions.

Recordkeeping & Documentation

• Update and maintain case records in our online system (PRISM), ensuring accuracy and confidentiality at all times.
• Prepare and send electronic and written communications to all parties involved, keeping them informed and updated.
• Adhere to AAA’s information security and data privacy policies, safeguarding sensitive case information.

Client & Panelist Support

• Respond to inquiries from clients and panelists with professionalism and courtesy.
• Educate clients on arbitration and mediation procedures, assisting with the understanding of the process.
• Advise arbitrators and mediators on procedural issues and case management matters.

What We’re Looking For

Required Skills and Experience

• Associate’s degree in business or a related field; or three years of experience in customer service, case administration, or a legal environment (or equivalent combination).
• Strong written and verbal communication skills with the ability to interact effectively with diverse stakeholders.
• Experience with Microsoft Office Suite, especially Excel (pivot tables, formulas), Outlook, and web-based case management systems.
• Ability to adapt quickly to new technologies, including AI-related tools.
• Proficiency in reading and interpreting legal documents and business correspondence.
• Excellent organizational skills and attention to detail to manage large datasets and case records.

Preferred Skills

• Experience in a legal or ADR (Alternative Dispute Resolution) environment.
• Ability to maintain professionalism in high-pressure situations, demonstrating a calm and problem-solving approach.

Why Work with Us?

At AAA, we’re proud to be recognized as one of the 50 best nonprofits to work for, offering a dynamic, results-driven environment where client service and professionalism are at the core of everything we do. As a member of our team, you’ll enjoy:

• Competitive salary with quarterly incentives based on performance.
• Comprehensive benefits package, including medical, dental, vision, 403(b) with company match, student loan repayment program, and generous paid time off.
• Opportunities for growth and career development in the legal field.
• Work-life balance with a supportive team and a healthy work environment.