Location: Flexible
Compensation: Starting at $35/hour (with potential for additional incentives)
Job Type: Full-Time
Empowering Businesses to Thrive in the Digital Future.
At NTT DATA, we’re not just another global IT service provider. We’re a $30 billion leader, trusted by 75% of the Fortune Global 100, driving innovation, optimization, and transformation for long-term success. With 50+ countries, 900+ partnerships, and $3.6 billion annually invested in R&D, our mission is to empower organizations to move confidently into the future.
Join our team of experts and become part of a Global Top Employer known for its commitment to fostering growth, collaboration, and innovation. Let’s build the future together.
Your Mission
As a Desktop Support Engineer (Level 2/3), you’ll be the go-to expert for deploying, maintaining, and troubleshooting critical hardware and systems. This isn’t just about fixing issues; it’s about helping businesses stay agile, efficient, and secure in a rapidly changing world.
You’ll have the opportunity to work on cutting-edge technology, mentor others, and directly impact enterprise-wide projects—all while keeping our user community connected and thriving.
What You’ll Do
- Deploy and Support: Image and deploy Windows 11 devices and install peripherals (e.g., monitors, printers).
- Problem Solver Extraordinaire: Diagnose and resolve complex hardware and software issues across various device types.
- Cross-Functional Collaboration: Partner with multiple IT and business teams to ensure seamless operations and tackle high-complexity challenges.
- End-User Engagement: Provide exceptional support to customers, delivering solutions with professionalism and a user-first mindset.
- Knowledge Leader: Maintain and improve knowledge management systems while contributing to troubleshooting documentation and best practices.
- Innovate for Success: Identify process improvements, implement new strategies, and develop policies that enhance efficiency.
- Technical Excellence: Support integration between desktop systems and enterprise infrastructure, ensuring alignment with global IT standards.
What Makes You Stand Out
We’re looking for an experienced, resourceful, and customer-focused professional who thrives in fast-paced, dynamic environments. You’re someone who loves to solve complex challenges, contribute to projects, and mentor others along the way.
Your Qualifications:
- 4–6 years of relevant experience in desktop support or IT service roles.
- Technical Proficiency: Expert-level skills in Windows operating systems, Microsoft Office, network printing, and device management. (Google Suite experience is a bonus!)
- Customer Focus: Proven ability to deliver exceptional service with a user-first approach.
- Healthcare Industry Experience: Strongly preferred but not required.
- Collaborative Mindset: Team player with excellent communication and interpersonal skills.
- Education: Associate’s degree, technical certification, or equivalent work experience.
Why Choose NTT DATA?
At NTT DATA, you’ll have the tools, support, and opportunities to grow your career in a meaningful way. We’re committed to fostering a culture that prioritizes collaboration, inclusivity, and innovation—and we back that up with incredible benefits and opportunities.
What We Offer:
- Competitive Pay: Starting at $35/hour with performance incentives.
- Work-Life Balance: Paid time off, holidays, and flexible schedules.
- Health & Wellness: Medical, dental, and vision insurance, plus health savings accounts.
- Retirement Support: 401(k) program with company match.
- Career Growth: Access to cutting-edge tools, training programs, and cross-functional collaboration opportunities.
- Additional Perks: Disability insurance, life insurance, employee assistance programs, and more.
