Location: Flexible
Hourly Rate: $30-$35.11/hour (dependent on experience)
Job Type: Full-Time
Transforming Technology, One User at a Time
At NTT DATA, we’re not just creating solutions—we’re building a digital future where businesses thrive through the power of technology. As a $30 billion global leader in business and technology services, we help organizations innovate, optimize, and succeed in a rapidly changing world. Trusted by 75% of the Fortune Global 100, we are at the forefront of the digital transformation journey.
Join us as a Level 3 Service Desk Engineer and play a vital role in enhancing the user experience across the enterprise.
Your Mission
As a Level 3 Service Desk Engineer, you’ll be a tech champion, responsible for providing high-level support and troubleshooting for a wide range of devices and systems. You’ll help ensure our desktop hardware and software infrastructure is running smoothly, and your expertise will drive solutions to complex technical challenges.
This is your opportunity to work on cutting-edge projects, from deploying the latest Windows 11 devices to resolving intricate issues across desktops, notebooks, mobile PCs, and peripherals.
What You'll Do
- Device Deployment: Image, deploy, and set up new devices (Windows 11) and install peripherals such as monitors, printers, etc.
- Advanced Troubleshooting: Diagnose and resolve high-complexity issues across desktops, notebooks, tablets, and more.
- End-User Support: Serve as a subject matter expert, providing critical support for customers experiencing complex technical issues.
- Cross-Functional Collaboration: Work closely with cross-functional IT teams, sharing knowledge and ensuring the best outcomes for our users.
- Project Support: Contribute to small to medium-sized projects, providing technical expertise and troubleshooting for smooth deployment.
- Continuous Improvement: Contribute to our knowledge management database, help refine processes, and identify opportunities to improve service delivery.
- Proactive Maintenance: Monitor and maintain device health, ensuring that hardware and software are optimized for performance.
- Leadership Opportunities: Mentor and support junior team members, sharing your knowledge and encouraging team success.
What Makes You Stand Out
We’re looking for experienced professionals who thrive in a dynamic, customer-focused environment. You’ll bring deep technical expertise and the ability to solve complex problems with a calm and collected approach.
Your Skills & Qualifications:
- Experience: 4+ years in IT support or a related service role.
- Education: Associate degree or technical certification preferred (or equivalent experience).
- Tech Proficiency: Strong knowledge of the Windows OS, Microsoft Office, network printing, and troubleshooting.
- Problem-Solving: Expertise in troubleshooting complex hardware and software issues.
- Customer Service Excellence: You are the go-to person when customers need expert guidance and support.
- Google Suite Knowledge: Preferred but not required.
- Healthcare Experience: A bonus!
Why NTT DATA?
At NTT DATA, we believe in empowering our employees to drive change, innovate, and grow. As a Global Top Employer, we offer a collaborative and dynamic environment where your career can flourish.
What We Offer:
- Competitive Compensation: $30-$35.11/hour, with the potential for performance-based incentives.
- Comprehensive Benefits: Health, dental, and vision insurance, 401(k) with company match, life insurance, and more.
- Work-Life Balance: Generous paid time off, flexible schedules, and support for your well-being.
- Growth Opportunities: Access to cutting-edge technologies, development programs, and the chance to expand your skill set.
- Global Impact: Join a team that's shaping the future of technology and business.
