At DeepNet, we are more than a technology company—we are a purpose-driven team united by our values: Do the Right Thing, We’re in This Together, Curiosity is Key, Be a Role Model, and Be Contagiously Positive. From optimizing IT infrastructure to delivering world-class client experiences, we are passionate about empowering our customers and team to thrive in today’s ever-evolving tech landscape.
We’re on the hunt for a Technical Services Manager who is a natural leader, strategic thinker, and operations wizard. If you’re ready to lead dynamic technical teams and make an impact, this is your chance to grow with us!
???? Your Mission
As the Technical Services Manager, you’ll guide our Project Delivery, Field Services, and Account Management teams to excellence. Your role is pivotal in aligning people, processes, and technology to meet growing business demands. By fostering team cohesion and accountability, you’ll ensure every customer enjoys a seamless and exceptional experience.
???? What You’ll Do
1. Build and Lead High-Performing Teams:
- Mentor and develop your team with regular 1:1s, quarterly reviews, and ongoing training.
- Set clear objectives and manage accountability using strategic goal-setting frameworks (e.g., LMA and quarterly rocks).
- Inspire collaboration and alignment with DeepNet’s culture and core values.
2. Optimize Operations and Drive Efficiency:
- Streamline workflows, manage scheduling, and ensure timely delivery of services.
- Oversee field operations, inventory management, and on-site client support.
- Identify opportunities for automation and process improvement to enhance operational performance.
3. Deliver World-Class Client Experiences:
- Act as the bridge between Account Management, Projects, and Field Services, ensuring clear communication and cohesive execution.
- Manage client relationships, proactively addressing needs and concerns.
- Ensure technical roadmaps, quarterly assessments, and project updates align with client goals.
4. Leverage Data for Strategic Insights:
- Ensure accurate tracking of team activities to enable data-driven decisions.
- Monitor KPIs and prepare trend reports to assess resource utilization and client satisfaction.
- Use analytics to forecast project milestones and identify areas for improvement.
???? What Makes You the Perfect Fit?
Required Skills & Experience:
- Proven experience leading technical teams and managing operations in IT or a related field.
- Strong knowledge of PSA, RMM, and scheduling tools.
- Exceptional communication, emotional intelligence, and leadership skills.
- Process-driven mindset with a knack for creating scalable workflows.
- Demonstrated ability to align teams with company culture and values.
Preferred Skills & Experience:
- Deep understanding of IT systems, including networks, security, and hardware deployments.
- Familiarity with regional operations and field services nuances.
- Bachelor’s degree in Information Systems or relevant certifications (a plus!).
???? How We’ll Measure Success
Your success will be reflected in:
- Client Satisfaction: 97% or higher survey scores.
- Operational Metrics: Timely ticket updates, efficient scheduling, and meeting project milestones.
- Team Performance: High engagement, retention, and eNPS (Employee Net Promoter Score).
- Growth Metrics: Consistently achieving or exceeding forecasting and revenue targets.
???? Why DeepNet?
We believe in taking care of our team, so we offer:
- Comprehensive Benefits: Health, dental, vision (with DeepNet covering 75% of the base plan for employees).
- Work-Life Balance: Unlimited planned vacation and extended leave.
- Flexibility: Hybrid work options, health and wellness stipends, and remote stipends.
- Professional Growth: Career development opportunities, with a clear path to roles like Service Steward or other leadership positions.
???? Our Commitment to Inclusion
At DeepNet, we embrace diversity and are committed to providing equal opportunities for all. Whether you’re an industry veteran or someone with a unique background, we value the skills, perspectives, and experiences you bring to the table.
Fair Chance Employment: We welcome applicants with criminal records and consider them in compliance with the San Francisco Fair Chance Ordinance.
