Are you passionate about technology, love solving problems, and enjoy helping others succeed? We’re looking for a Technology Support Assistant I to provide top-notch help desk assistance, technical support, and exceptional service to our districts. This is more than just a job – it’s a chance to make a meaningful impact in education by ensuring schools have the technology they need to thrive.
Why You'll Love This Role:
As a Technology Support Assistant I, you’ll work alongside a dynamic team of technology experts, solving challenges, and keeping things running smoothly for educators and students alike. Your ability to troubleshoot, assist with installations, and support a variety of hardware and software platforms will be crucial to maintaining an exceptional user experience.
This is the perfect role if you’re self-motivated, eager to learn, and thrive on making a difference.
What You Bring to the Team:
- Education:
- High School diploma or GED (required)
- Associate’s Degree in a computer-related field (preferred)
- Skills & Knowledge:
- Experience with hardware/software across platforms like Microsoft, Apple, and Google (preferred)
- Patience and strong communication skills for assisting users
- A genuine drive to learn and share knowledge
- The ability to work both independently and collaboratively
What You'll Do:
- Install, troubleshoot, and maintain computer workstations, printers, projectors, and other tech tools.
- Support educational technology like intelligent boards and mobile devices.
- Assist with wide area network services, including help desk support.
- Travel to districts and provide on-site support as needed.
- Keep communication lines open while ensuring confidentiality and professionalism.
What We Expect:
- A valid driver’s license and willingness to travel.
- Physical ability to handle equipment and manage various tasks (e.g., lifting up to 44 pounds).
- Availability for on-call duties and occasional extended hours.
Why Work With Us?
- Impact: Your work directly supports educators and students.
- Growth: Access to training and technology to keep your skills sharp.
- Teamwork: Be part of a supportive and collaborative environment.
The Details:
- Work Days: 226 annually
- Environment: Office-based with region-wide travel as needed
- Mental Demands: Manage stress and interruptions with professionalism and control
If you're ready to bring your tech skills, problem-solving mindset, and passion for helping others to a role where you’ll truly make a difference, we want to hear from you!
