Job Description

At Genuine IT, we believe in the power of innovation, employee-driven initiatives, and fostering a work environment filled with energy, enthusiasm, and opportunity. Our culture thrives on collaboration, creativity, and delivering excellence in everything we do. We are looking for a Genesys CTI Engineer to join our dynamic team in Houston, Texas.

As part of our team, you’ll have the opportunity to contribute to cutting-edge projects, shape the future of our technology solutions, and carve your own path to success. If you’re ready to take your career to the next level in a fast-paced, fun, and fulfilling work environment, we’d love to hear from you!

What You’ll Do:

• Client Collaboration & Solution Design: Work closely with clients to understand their requirements, and design and develop custom solutions based on their needs.
• Code Development & Optimization: Write and optimize code for performance, including debugging and tuning. Utilize programming techniques like Python to enhance system performance and capabilities.
• Full Software Development Cycle: Involve yourself in every phase of the software development cycle, from business requirement gathering and database design to development, deployment, and ongoing maintenance of web applications.
• AI & Statistical Modeling: Leverage AI models for semantic item matching and apply statistical models (e.g., R programming) for safety programs and other advanced analytics.
• 24x7 Support: Be available for on-site support and emergency production issues, ensuring smooth system operation at all times.

What We’re Looking For:

• Bachelor’s Degree in Computer Science or a related field.
• Strong experience in Genesys CTI, including system integration and performance tuning.
• Proficiency in Python for developing and optimizing systems.
• Familiarity with AI models and statistical programming (R).
• Ability to work collaboratively with clients, engineers, and stakeholders to achieve technical excellence.
• A proactive, problem-solving mindset, with the ability to troubleshoot and resolve issues efficiently.

Why Join Genuine IT?

• Growth Opportunities: At Genuine IT, you’re encouraged to explore and grow in your career by contributing to a variety of initiatives and projects across the organization.
• Collaborative and Energizing Culture: Our employees are passionate, motivated, and driven to make an impact. You’ll thrive in a fast-paced, supportive environment that values your ideas and innovation.
• Work-Life Balance: We believe in maintaining a fulfilling work environment where employees find pride and fun in their work.
• Urgent Openings: We’re looking to fill this role quickly, so you’ll have the opportunity to make an immediate impact!