Job Description

About the Role

As the Manager, ServiceNow - ITSM, you will play a pivotal role in transforming IT service management into a powerhouse of efficiency and innovation. You’ll collaborate with cross-functional teams, steer platform strategies, and ensure ServiceNow aligns perfectly with our business goals.

This is your opportunity to lead a team of skilled professionals, deliver value-driven solutions, and make a tangible difference in how we operate.

What You’ll Do

• Lead and Innovate: Own the strategy, design, and implementation of ServiceNow ITSM modules, ensuring best practices are upheld.
• Collaborate: Partner with business leaders to identify opportunities for automation, improved workflows, and enhanced service delivery.
• Mentor: Guide and develop a high-performing team of ServiceNow administrators and developers, fostering a culture of innovation and excellence.
• Optimize: Continuously analyze platform performance, recommend enhancements, and ensure compliance with ITIL standards.
• Strategize: Stay ahead of industry trends and integrate new features, keeping our systems cutting-edge.

What We’re Looking For

• Experience: 5+ years managing ServiceNow ITSM implementations with a track record of success.
• Expertise: Deep understanding of ServiceNow ITSM modules, workflows, and integrations. ITIL certification is a bonus!
• Leadership: Proven ability to lead teams, drive projects, and inspire innovation.
• Technical Skills: Hands-on experience with scripting, integrations, and ServiceNow configurations.
• Communication: Strong interpersonal skills to collaborate effectively across departments and present ideas persuasively.

Why Join Us?

• Impact: Drive transformation and elevate the way ITSM functions in our organization.
• Growth: Expand your expertise in a role that values innovation and continuous learning.
• Culture: Join a team that thrives on collaboration, creativity, and inclusivity.
• Rewards: Competitive salary, benefits, and opportunities to advance your career.

About Us

We’re a dynamic and forward-thinking company that believes in the power of technology to transform business. With a commitment to excellence and a passion for innovation, we empower our teams to achieve greatness.