Job Description

About the Role
Are you passionate about optimizing enterprise workflows and delivering cutting-edge solutions? As a Senior ServiceNow Administrator, you will be at the forefront of transforming business processes, ensuring system reliability, and enabling seamless user experiences. This role offers a unique opportunity to influence a dynamic organization by managing and scaling its ServiceNow ecosystem.

What You'll Do

• System Administration: Oversee the day-to-day operations of the ServiceNow platform, ensuring optimal performance and availability.
• Customization & Configuration: Design and implement tailored solutions using ServiceNow modules like ITSM, HRSD, CSM, or others based on business needs.
• Integrations: Develop and manage integrations between ServiceNow and other enterprise applications to ensure smooth data flow.
• Stakeholder Collaboration: Work closely with business units to understand their requirements and translate them into technical solutions.
• Governance & Compliance: Maintain platform integrity by adhering to best practices, conducting regular system audits, and ensuring compliance with security protocols.
• Mentorship: Guide junior administrators and developers, fostering a culture of learning and innovation.

What We’re Looking For

• Proven experience as a ServiceNow Administrator with a strong portfolio of implemented solutions.
• In-depth knowledge of ServiceNow modules and capabilities, including scripting, workflow creation, and system upgrades.
• Familiarity with ITIL processes and their application in a ServiceNow environment.
• Strong problem-solving skills with an ability to diagnose and resolve complex technical issues.
• Excellent communication and collaboration skills to interact effectively with cross-functional teams.
• Certifications such as Certified System Administrator (CSA) or relevant specialized certifications are a plus.

Why Join Us?

• Impactful Work: Be a key player in driving digital transformation across the organization.
• Growth Opportunities: Expand your expertise with access to cutting-edge tools and professional development resources.
• Collaborative Environment: Join a supportive team that values innovation, creativity, and knowledge-sharing.
• Comprehensive Benefits: Enjoy a competitive compensation package, health benefits, and a strong work-life balance.