At Autodesk, we don’t just build software—we build tools that empower people to imagine and create a better future. As the Manager of Journey Management & Discovery Research, you’ll lead a dynamic, passionate team that’s driving key insights into user journeys, bridging the gap between research and real-world impact. You’ll help build transformative, customer-centric strategies that elevate the user experience and pave the way for the next era of innovation.
If you’re a visionary, collaborative, and strategic leader with a passion for understanding user behavior, we want you to bring your expertise to Autodesk and lead the way in defining seamless, holistic user journeys.
Your Mission, Should You Choose to Accept:
- Elevate the Journey Management Practice: Lead and scale our Journey Management function, shaping its evolution while embedding journey-centric practices into every corner of our organization.
- Drive Journey Innovation: Own the end-to-end customer journey, partnering with Product, Engineering, CX, UX, and EX teams to transform insights into actionable outcomes that directly influence product and service innovation.
- Lead Discovery Research: Spearhead proactive research planning and execution, leveraging your expert research skills to deeply understand customer needs and behaviors, ensuring that discovery findings are continuously influencing strategy.
- Build Cross-Functional Bridges: Collaborate seamlessly with key stakeholders, aligning teams across disciplines around shared KPIs and creating a united vision for journey success.
- Champion Data-Driven Design: Oversee the integration of research and journey management tools, ensuring data and insights are easily accessible, actionable, and leveraged to fuel continuous optimization of the customer journey.
- Foster a Culture of Transformation: As a cultural champion, you’ll lead the charge in driving organizational change, advocating for the widespread adoption of journey management practices and building a future-focused, user-centered company culture.
What You Bring to the Table:
- 10+ Years of Expertise: Deep experience in user research, experience design, or service design, with a proven track record of leading impactful, customer-centric design processes and journey management initiatives.
- Leadership with Vision: Experience leading cross-functional teams and scaling practices that improve organizational maturity and design impact, particularly in complex, fast-paced environments.
- Strategic & Operational Balance: Ability to think big while managing the fine details—creating robust journey frameworks, while using data to constantly adapt and optimize.
- Expert Research Knowledge: Solid understanding of qualitative and quantitative research methodologies, with a track record of driving insights that influence major business decisions.
- Strong Collaborative Skills: A leader who thrives on building strong relationships and driving alignment across teams. Your communication skills are top-notch, and you know how to influence at all levels of the organization.
- Agile Mindset: A solid grasp of agile project management and experience in managing fast-moving initiatives that deliver real value.
Bonus Points If You Have:
- Experience in B2B E-commerce or related fields
- Hands-on experience with leading Journey Management tools such as TheyDo, Cemantica, or Smaply
- Experience integrating AI and automation into workflows for enhanced user insights
Why Autodesk?
At Autodesk, you’re not just working at the forefront of technology—you’re working on ideas that shape the world. Our employees are our greatest asset, and we invest in creating a culture where creativity and inclusivity thrive. Whether you're designing the next-gen software tools for sustainable cities or crafting immersive experiences for groundbreaking films, you’ll find your place here, making an impact on the future of creation.
We Offer More Than Just a Job:
- Competitive Salary starting between $139,400 - $225,500, with performance-based bonuses, stock grants, and comprehensive benefits.
- Remote/Hybrid Flexibility: Preference for candidates based in Atlanta, but we offer flexibility to fit your working style.
- A chance to work with cutting-edge technologies alongside passionate, forward-thinking colleagues.
Are You Ready to Lead the Future of Design?
If you’re a natural leader who thrives in a collaborative, fast-paced environment, ready to dive deep into user insights and drive transformative journeys, Autodesk is waiting for you. Join us and make your mark on the world.
Apply Now – We can’t wait to see how you can shape the future of creation with us.
