Job Description

About the Role

Are you a visionary leader with a passion for delivering exceptional HR solutions? Do you thrive in a dynamic environment where technology meets human experience? If yes, we have an exciting opportunity for you to shape the future of HR service delivery!

As a ServiceNow HRSD Solutions Delivery Manager, you will play a pivotal role in crafting innovative ServiceNow HR Service Delivery (HRSD) solutions that empower employees and streamline organizational workflows. You will lead cross-functional teams, collaborate with stakeholders, and ensure that every solution you design aligns seamlessly with business goals while enhancing the employee experience.

This is more than a role—it's an opportunity to lead transformative change, foster innovation, and leave a lasting impact on the organization.

Key Responsibilities

• Solution Leadership: Own the end-to-end delivery of ServiceNow HRSD solutions, from concept to deployment, ensuring optimal performance and user satisfaction.
• Stakeholder Collaboration: Engage with HR, IT, and business leaders to understand requirements, identify challenges, and develop scalable, tailored solutions.
• Team Management: Lead a team of developers, analysts, and architects, fostering a collaborative and high-performing environment.
• Innovation and Optimization: Stay ahead of industry trends, leveraging ServiceNow capabilities to implement cutting-edge HR workflows, portals, and automation tools.
• Project Execution: Define project timelines, allocate resources, and ensure timely delivery while maintaining high standards of quality.
• Governance and Compliance: Ensure all solutions align with organizational policies, security standards, and regulatory requirements.
• Continuous Improvement: Measure the performance of deployed solutions and identify areas for enhancement to drive operational excellence.

What We’re Looking For

• Experience: 8+ years in HR technology implementation, with at least 3 years specializing in ServiceNow HRSD. Proven track record of managing enterprise-level projects.
• Technical Expertise: Deep understanding of ServiceNow HRSD modules, including case and knowledge management, employee centers, and integrations.
• Leadership Skills: Exceptional ability to lead diverse teams, manage stakeholders, and drive strategic initiatives.
• Problem-Solving: Strong analytical skills with a proactive approach to addressing challenges and proposing innovative solutions.
• Communication: Clear and compelling communicator, capable of translating technical concepts into business insights.
• Certifications: ServiceNow Certified Implementation Specialist (CIS-HR) is highly preferred.