Job Description

About the Role

As the Manager, ServiceNow - ITSM, you will lead a talented team in designing, implementing, and optimizing IT Service Management (ITSM) solutions using the ServiceNow platform. This role is pivotal in driving operational excellence, enhancing user experiences, and aligning IT services with business objectives.

You’ll work at the intersection of technology and business, driving projects that make a tangible impact on organizational efficiency.

Key Responsibilities

• Strategic Leadership: Develop and execute the roadmap for ITSM initiatives, ensuring alignment with business goals.
• Platform Optimization: Oversee the configuration, customization, and maintenance of the ServiceNow platform to maximize its potential.
• Team Management: Lead, mentor, and inspire a team of ITSM specialists, fostering a culture of collaboration and continuous improvement.
• Stakeholder Collaboration: Partner with cross-functional teams to identify requirements, design solutions, and implement ServiceNow modules.
• Quality Assurance: Ensure all ITSM solutions meet high standards of functionality, performance, and user satisfaction.
• Innovation Focus: Stay updated with the latest ServiceNow capabilities and ITSM trends, integrating best practices into the organization's processes.

What We’re Looking For

• Experience: A minimum of [X] years managing ITSM solutions, with proven expertise in ServiceNow.
• Technical Skills: Proficiency in ServiceNow modules like Incident, Problem, Change, and Asset Management. Knowledge of scripting, workflows, and automation is a plus.
• Leadership: Demonstrated ability to lead diverse teams and manage complex projects in fast-paced environments.
• Analytical Mindset: Strong problem-solving skills with the ability to translate business needs into technical solutions.
• Communication: Excellent verbal and written communication skills to engage effectively with technical and non-technical stakeholders.

Why Join Us?

• Innovative Projects: Be at the forefront of IT transformation initiatives.
• Career Growth: Opportunities for professional development and advancement in a supportive environment.
• Impactful Work: Drive solutions that streamline processes and enhance organizational success.
• Collaborative Culture: Join a team where ideas are valued, and innovation thrives.

About Us

We are a forward-thinking organization dedicated to leveraging technology to create exceptional value for our clients and teams. With a focus on innovation, collaboration, and excellence, we empower individuals to achieve their potential while contributing to meaningful projects.