Job Description

About the Role

Are you a dynamic leader with a passion for innovation, technology, and operational excellence? We are looking for an experienced ServiceNow Manager to spearhead the development and optimization of our ServiceNow platform. In this role, you will be at the forefront of driving digital transformation, ensuring seamless integration of IT service management processes, and empowering teams to deliver exceptional results.

If you thrive on problem-solving, excel in collaborative environments, and have a deep understanding of the ServiceNow ecosystem, this opportunity is tailored for you.

What You'll Be Doing

1. Strategic Leadership

   • Develop and execute a strategic vision for the ServiceNow platform to align with business goals.
   • Collaborate with cross-functional teams to identify opportunities for process automation and workflow optimization.

2. Platform Development & Management

   • Lead the design, configuration, and customization of ServiceNow modules, including ITSM, ITOM, HRSD, and more.
   • Ensure the platform is maintained, upgraded, and enhanced according to organizational needs.

3. Team Collaboration & Mentorship

   • Manage and mentor a team of ServiceNow developers and administrators.
   • Foster a culture of innovation and continuous improvement.

4. Performance & Reporting

   • Oversee performance metrics, user adoption, and system health.
   • Provide actionable insights and recommendations through regular reporting.

What You'll Bring to the Team

• Proven experience as a ServiceNow Manager or similar leadership role.
• In-depth knowledge of the ServiceNow platform, including core modules and integrations.
• Strong understanding of ITIL processes and principles.
• Exceptional project management skills with the ability to handle multiple priorities.
• Effective communication and interpersonal skills to engage stakeholders across all levels.

Why Join Us?

• A forward-thinking organization dedicated to innovation and excellence.
• Opportunities for professional growth and career advancement.
• A collaborative and supportive work culture.
• Competitive compensation and benefits package.