Job Description

Location: Mesa, AZ (Hybrid: 3 days onsite, 2 days remote)
Job ID: 61484411

Empower Innovation. Solve Complex Problems. Transform Lives.

Join Cognizant’s TriZetto Product House, where groundbreaking ideas redefine healthcare. Be part of a culture that champions innovation through hackathons, celebrates success through rewards programs, and fosters work-life balance with flexible benefits. Your work will touch lives and change how healthcare operates for millions.

Your Mission:

As a .Net Product Technical Support Analyst, you'll investigate and resolve complex technical challenges, collaborate with stakeholders, and deliver innovative solutions that elevate the healthcare experience. You’ll be a key technical problem solver, mentor, and subject matter expert guiding clients and internal teams to excellence.

What You'll Do:

???? Problem-Solve: Research and resolve complex incidents using internal and external tools across client environments.
???? Collaborate: Partner with stakeholders to conduct root cause analysis and develop effective solutions.
???? Innovate: Drive self-service digital initiatives, contributing to AI-powered support tools.
????????? Mentor: Coach junior analysts and facilitate knowledge transfer.
???? Knowledge Sharing: Administer and publish content to support systems for cross-channel access.
???? Drive Success: Manage high-complexity support incidents with efficiency and precision.

What You Bring:

???? Required Skills:

• 6+ years of experience developing, enhancing, or supporting products using modern web technologies.
• Proficiency in .NET, SQL, Claimsphere, and TriZetto applications (Facets, QNXT).
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication skills.

???? Preferred Skills:

• Healthcare industry experience, particularly with health plans.
• Knowledge of Kubernetes, Kafka, Angular, and Python.
• Familiarity with HIPAA, X12, and EDI transactions.
• Expertise in infrastructure components such as application, database, and operating systems.
• Hands-on experience with performance profiling and web server logs (IIS/WebSphere/Tomcat).

Why Cognizant TriZetto?

???? Impactful Work: Shape innovative healthcare products and solve meaningful problems.
???? Hybrid Flexibility: Balance remote work with meaningful on-site collaboration.
???? Collaborative Culture: Thrive in a diverse, inclusive, and innovative environment.
???? Growth Opportunities: Gain exposure to the latest technologies and mentorship.

Join Us!

If ambiguity excites you, change energizes you, and autonomy empowers you, we want to hear from you. Let’s craft meaningful solutions together.

Apply today and transform healthcare with Cognizant TriZetto.