Job Description

Step into a leadership role and shape the future of retail management with Walgreens. As an Emerging Store Manager (ESM), you’ll lead a dynamic team to deliver outstanding customer experiences while driving operational success in both the front end and pharmacy. This role offers a unique opportunity to grow your career while contributing to the success of one of the world’s most trusted pharmacy brands.

What You’ll Do:

• Customer Engagement: Lead by example in greeting customers and offering top-notch service. Handle customer complaints swiftly and work to ensure every interaction is positive and memorable.
• Team Leadership: Supervise and develop customer service associates and designated hitters. Lead recruitment, hiring, training, and performance management to build a high-performing team.
• Operational Excellence: Oversee store operations, including daily activities, inventory management, and cash control. Ensure seamless execution of operational plans and policies.
• Collaboration: Work closely with the Store Manager to drive strategic initiatives, identify sales opportunities, and improve overall store performance.
• Mentorship: Provide coaching and development opportunities for your team members to encourage career growth and ensure consistent performance.
• Pharmacy Support: Jump in as needed during peak hours to assist in the pharmacy, demonstrating your versatility and commitment to team success.

What You Bring:

• Leadership Skills: Demonstrated ability to lead, motivate, and engage a team. You’ve successfully supervised others and have a solid understanding of team dynamics.
• Customer-Centric Focus: You’re passionate about providing an exceptional customer experience, helping your team deliver service that exceeds expectations.
• Problem-Solving: You’re not afraid to tackle challenges head-on, find innovative solutions, and drive results.
• Operations Expertise: Knowledge of front-end and pharmacy operations, including inventory management, scheduling, and cash control.
• Communication: Strong interpersonal skills, with the ability to engage in meaningful conversations with customers and team members alike.
• Adaptability: Willingness to work flexible hours, including nights and weekends, and adapt to changing priorities.

Qualifications You Need:

• Education: Bachelor’s degree or equivalent experience. High school diploma/GED with two years of supervisory experience also considered.
• Leadership Training: Successful completion (or willingness to complete) Walgreens Leadership Essentials training within 12 weeks.
• Retail Experience: Experience in retail or a customer service-focused role. Preferred if you’ve worked in both front-end and pharmacy operations.
• Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Career Growth: Willingness to relocate if needed and progress into a Store Manager role.

What Sets You Apart:

• Ownership Mentality: You take pride in the success of your store and the development of your team.
• Results-Driven: A strong focus on achieving business goals and exceeding performance metrics.
• Positive Impact: Ability to build a positive and inclusive team culture where everyone feels valued and motivated to succeed.

Why Walgreens?

• Career Development: Walgreens offers robust training programs to help you grow as a leader. Take advantage of learning opportunities to advance within the company.
• Benefits: Walgreens offers competitive compensation and benefits, including health insurance, 401(k), and more.
• Diversity and Inclusion: We’re an equal opportunity employer committed to diversity, and we welcome applicants of all backgrounds.
• Community Impact: Be part of a company that is committed to supporting the well-being of customers and the communities we serve.