POSITION PURPOSE
We seek an experienced
Utility Operations Application Specialist (AMI Metering, MWM, EAM) to join our
support team and maximize the potential of our cutting-edge operations
applications at the heart of our Company’s mission.
The candidate will
bridge our technical systems and operational needs and should have a strong
background in utility operations, technical expertise in managing and
supporting critical operational applications, and be proficient with SQL and
Java development. This role will focus on advanced applications such as meter
management, AMI metering, mobile workforce management, and enterprise asset
management.
PRIMARY DUTIES /
RESPONSIBILITIES
- Administer and maintain
the assigned operations applications
-
Provide technical
support and troubleshooting for end-users
-
Manage application
upgrades, patches, and new feature implementations.
-
Ensure data integrity,
security, and compliance with regulations
-
Develop and deliver
user training programs / Maintain user documentation
-
Develop and maintain
custom applications and scripts using Java to support utility operations.
-
Write and optimize SQL
queries for data extraction, analysis, and reporting.
-
Familiar with API
functions and usages
-
Develop and maintain
documentation for application processes, configurations, and troubleshooting
procedures.
-
Conduct user training
and provide ongoing support to ensure optimal use of applications.
-
Perform system health
checks and proactively identify areas for improvement.
-
Assist in project
planning and execution for new application implementations or major upgrades.
-
Ensure application
compliance with industry standards and regulations.
-
Participate in on-call
rotation for critical system support.
Requirements:
Education / Experience
/ Background
- Bachelor’s degree or
equivalent required
-
5+ years of experience
in utility operations and related applications
-
Strong background in
meter management, AMI metering, mobile workforce management, or enterprise
asset management systems
-
Excellent
problem-solving skills and attention to detail
-
Strong communication
skills and ability to work effectively with both technical and non-technical
stakeholders
-
Passion for
environmental sustainability and desire to make a positive impact
Knowledge / Skills /
Abilities
- Good understanding of
utility operations and processes
-
Proficiency in at least
2 operation systems such as:
-
Meter Management
(i.e.Sensus, Neptune, Itron)
-
AMI metering technology
(i.e. Sensus AMI)
-
Mobile Workforce
Management (i.e. IFS MWM)
-
Enterprise Asset
Management (i.e. HxGN, Kloudgin, or Cityworks)
-
SQL and database
management skills (Oracle and/or MS SQL Server preferred)
-
Exposure to scripting
and process automation (e.g., Python, PowerShell)
-
Proficiency with Java
Programming & API integration
-
Excellent
problem-solving and analytical skills
-
Strong communication
and interpersonal abilities
-
Knowledge of IT
security best practices
-
Familiarity with ITIL
frameworks
-
Data analysis and
reporting skills
-
Experience with change
management processes
-
Understanding of
regulatory compliance in utilities
-
Ability to translate
business requirements into technical solutions
-
Proficiency in creating
technical documentation
-
Experience with agile
methodologies
-
Commitment to
continuous learning and improvement
-
Project management
experience is a plus
QUALIFICATIONS
Education / Experience
/ Background
- Minimum Bachelor Degree
in Computer Science, Information Technology, or related field and equivalent
experience.
-
Minimum 6 years of
designing, implementing, and maintaining the infrastructure services or similar
role.
-
Knowledge / Skills /
Abilities
Soft Skills:
- Strong problem-solving
skills and ability to work in a fast-paced environment
-
Excellent communication
skills and ability to work effectively in a team
-
Ability to work
independently and as part of a team.
-
Strong organizational
and time-management skills.
-
Certification /
Licenses / Training
-
AWS Professional
Certifications preferred
