Do you thrive in solving complex technical challenges and building future-proof systems? Join General Motors as a Staff System Engineer specializing in Contact Center Voice Technologies. Your expertise in Nice CXone voice systems will be instrumental as we transition from on-premises solutions to a cutting-edge cloud-based environment.
Architect & Innovate: Lead the development and support of sophisticated Nice CXone voice systems including inContact Studio scripting, AI automation, NLP, and workforce management.
Integrate Seamlessly: Design large-scale voice integrations with CRM systems like Salesforce.
Collaborate Globally: Partner with network engineers to ensure smooth integration with voice carriers and networking technologies such as SIP, SBC, and WebRTC.
Solve & Optimize: Analyze and troubleshoot cloud and hybrid multi-cloud contact center systems to ensure top-tier performance.
Education: Bachelor’s degree in Computer Science, Engineering, or related field.
Experience: 7+ years in IT developing enterprise contact center architecture; 5+ years with Nice CXone systems.
Technical Mastery: Strong expertise in voice carrier integration, SIP, SBC, and WebRTC.
Problem Solver: Proven ability to troubleshoot large-scale distributed systems in cloud and hybrid environments.
CRM Expertise: Experience integrating voice technologies with Salesforce or similar platforms.
Analytical Skills: Deep knowledge of architectural patterns and scalable solutions.
Innovate for Impact: Lead the evolution of GM’s customer experience with next-gen voice technologies.
Collaborative Environment: Work alongside top engineers and technologists.
Flexibility: Hybrid work arrangements that support both personal and professional growth.
Career Growth: Enjoy access to tuition assistance, training, and mentorship.
Paid Time Off: Vacation days, holidays, and parental leave for mothers, fathers, and adoptive parents.
Comprehensive Healthcare: Medical, dental, vision, and life insurance plans.
Retirement Support: Company and matching contributions to 401K.
Recognition: Global recognition program for achievements.
Vehicle Discounts: Exclusive GM vehicle discounts for you, your family, and friends.
At GM, diversity is a strength that fuels innovation. We are committed to fostering an inclusive and equitable environment where everyone feels they belong and can thrive.
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