At ECPI University, we are committed to providing a student-focused educational experience that empowers learners to achieve their academic and career goals. Since 1966, we've built a strong tradition of supporting students with an innovative education model. Now, we are looking for a Financial Assistance Advisor to join our team and help guide students on their journey to success—financially and academically.
Why Work at ECPI University?
ECPI University provides a stable and dynamic work environment, complete with ample opportunities for professional growth and competitive benefits. Our employees are more than just staff; they are the driving force behind our students' achievements. If you're passionate about making a positive impact and supporting diverse learners, we want to hear from you!
Employee Benefits Include:
- Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
- Competitive salary and comprehensive medical/dental benefit plans
- Generous Paid Time Off (PTO) and holiday pay
- 401(k) plan with employer contributions
- Benefits for part-time and adjunct employees, available upon request
Your Role as a Financial Assistance Advisor
As a Financial Assistance Advisor at ECPI University, you’ll have the rewarding task of guiding students through the financial aid process, helping them secure the funding they need to pursue their education. This role requires a compassionate, detail-oriented individual who thrives in a fast-paced, dynamic environment. You will interact with students, parents, and guardians, offering advice and counseling on a variety of financial aid options.
Key Responsibilities:
- Financial Counseling: Provide personalized guidance on payment methods, financial aid eligibility, application procedures, and financial planning. You’ll tailor your advice to each student’s unique needs, helping them navigate the financial aid process.
- Financial Data Analysis: Collect and evaluate financial data to determine aid eligibility, making awards according to federal, institutional, and donor guidelines.
- Problem-Solving: Address complex cases, reviewing unusual or mitigating circumstances and adjusting financial aid as needed to ensure fairness and compliance.
- Communication: Serve as a key resource for students, parents, and guardians, answering questions and providing ongoing support in-person, via phone, and through written communication.
- Eligibility Monitoring: Monitor students' ongoing eligibility for financial aid by analyzing reports related to grades, enrollment status, and awards, while proactively addressing any eligibility changes.
- Collaboration: Work closely with students, lenders, and faculty to resolve any financial concerns, ensuring smooth communication and solutions.
What We’re Looking For:
- Education/Experience: Bachelor’s degree preferred, with 2-3 years of related experience in financial aid or a similar field.
- Skills/Abilities:
- Proficiency in Microsoft Office and knowledge of CampusVue Student database (preferred).
- Experience with AI tools is a plus.
- Strong oral and written communication skills, with the ability to effectively explain complex financial information to students and families.
- Excellent organizational, analytical, and multitasking skills.
- Ability to thrive in high-pressure environments and meet tight deadlines.
- Self-motivated with the ability to work independently and as part of a team.
- Outstanding customer service skills and the ability to connect with people from all walks of life.
Who We Are:
ECPI University is proud to be a diverse, equal-opportunity employer committed to supporting the growth and success of our students and staff. Our employees are passionate about making a difference, and we are always looking for talented individuals who share that same drive.
Ready to Make a Difference?
If you’re passionate about helping students achieve their dreams and thrive in a supportive, fast-paced environment, we encourage you to apply today. Join us in helping students navigate the financial journey of their educational path—because together, we can change lives.
