AS a Account Services Coordinator - DDC-1473
(W2) (REMOTE), CLIENT- DELTA DENTAL OF CALIFORNIA
RESPONSIBILITIES....
Title: Account Services Coordinator
Location: Remote (highly prefer someone near the Rancho Cordova, CA office)
Contract: 7+Month
Job Description:
This job is responsible for the oversight and management of administrative and processing requirements in Account Services to effectively support our internal and external customers. This role is responsible for daily interaction with and service and support of both internal and external customers and ensuring customer requests to update benefit design, pricing and contractual agreements are processed timely to ensure customer and client success. This position understands and validates the accurate submission of account data in the organization's systems. The job will recommend updates to documented procedures to ensure consistency and alignment in the execution of daily tasks and workflow.
Skills/Experience:
Minimum Qualifications
1+ years of experience w/High School
Additional Experience
Higher education preferred. Equivalent experience will be considered in lieu of degree.
A minimum of 5 years related experience in Sales and Account Management with a focus on administrative/client support.
Experience in direct and indirect client support.
An insurance license may be required in some states.
Familiarity with client and competitor products and services available.
Familiarity with service guarantees, SPDs and contractual language preferred.
Knowledge of Current Dental Terminology (CDT) codes and dental nomenclature.
Knowledge, Skills, Abilities
Excellent customer service skills with the ability to evaluate and respond to business needs
Ability to maintain effective interpersonal relationships
Strong organizational/time management skills with the ability to multi-task while maintaining attention to detail
Knowledge of client policies, procedures, and ethics
Detail-oriented; flexible and creative with excellent organization and planning skills
Excellent computer skills MS Office, related CRM and PowerPoint is preferred
Strong analytical and critical thinking skills
Strong verbal and written communication and presentation skills
Ability to understand complex rules, regulations, procedures, and functions to disseminate that knowledge to in a clear and understandable format to others
Required Skills:
Multitasking
Critical thinking
Excellent communication and Follow-up skills
Attention to detail
Good time management
Strong proofreading skills
Ability to retain information
Preferred knowledge of Small Business insurance
Key Skills: