About SCAN
SCAN Group is on a mission to improve the quality of life for older adults across the United States, serving as a leader in senior healthcare for over 40 years. Through SCAN Health Plan, we provide Medicare Advantage plans to over 285,000 members across California, Arizona, Nevada, and Texas. As a mission-driven, not-for-profit organization, SCAN is dedicated to keeping seniors healthy and independent, and we are innovating healthcare to meet the needs of an aging population.
At SCAN, you’ll work alongside passionate professionals committed to making a meaningful difference in senior care. With cutting-edge tools, continuous development opportunities, and an inspiring work environment, SCAN is the place to turn your expertise into impact.
About the Role
We’re looking for a Senior Data Scientist, Consumer Experience Insights (CXI) to join our innovative team. You will leverage advanced analytics, machine learning (ML), and natural language processing (NLP) to enhance the experience for our members. You will be responsible for the development of data science solutions that transform consumer insights into actionable strategies, ensuring our mission to improve senior healthcare is fully realized.
What You'll Do
In this exciting and impactful role, you will:
- Develop Advanced Analytics Solutions: Use your expertise in ML, deep learning, NLP, and Gen AI to build solutions that analyze structured and unstructured data, from call audio to customer feedback.
- Drive Business Intelligence: Develop and deploy machine learning-based tools to enhance data analysis capabilities and automate data processes for actionable insights.
- Clean and Process Data: Manage complex data sets, including call transcripts, customer feedback, and clinical data, ensuring the data is ready for analysis.
- Integrate Data Sources: Connect diverse data sources across the organization—operational, clinical, provider, call center data, and more—into one unified system for timely and accurate insights.
- Collaborate with Leadership: Work closely with senior leaders, translating technical insights into business-friendly recommendations that directly inform decisions and strategies.
- Deliver Impactful Visualizations: Build and present compelling data visualizations that help internal stakeholders understand key insights and make informed decisions.
- Lead and Guide the Team: Provide mentorship to junior data scientists and ensure high-quality, timely delivery of data science solutions.
- Leverage Cutting-Edge Technology: Work with state-of-the-art tools and cloud-based platforms such as Azure AI Cloud and Databricks, and apply Generative AI to solve real-world healthcare challenges.
Your Qualifications
We’re looking for someone with:
- Education: A Bachelor's degree (Master’s preferred) in Data Science, Computer Science, Statistics, or a related field.
- Experience: At least 5+ years of experience in data science, with a strong background in machine learning and predictive analytics.
- SQL Skills: Proficiency in Advanced SQL for data manipulation and querying.
- Data Processing Expertise: 3+ years of experience with large-scale data processing frameworks such as Spark in Databricks.
- Cloud & ML Expertise: 2+ years of experience working with Azure and other ML/AI services.
- Healthcare Knowledge: Familiarity with healthcare data and an understanding of customer experience (CX) from a business analyst perspective is a plus.
- Leadership: Ability to lead projects and guide junior data scientists to success, ensuring that industry best practices are followed.
What’s in it for You?
At SCAN, you’ll find a collaborative, mission-driven culture, a flexible work environment, and competitive compensation:
- Base Salary: $125,400 to $200,600 annually, depending on experience.
- Annual Bonus: Eligible for an employee bonus program.
- Comprehensive Benefits: Including a wellness program, paid-time-off, and an excellent 401(k) with employer match.
- Generous Time Off: 11 paid holidays, 1 floating holiday, birthday off, and 2 volunteer days.
- Tuition Reimbursement: For ongoing professional development.
- Recognition & Growth: SCAN has a strong employee recognition program and offers great opportunities for career advancement and leadership development.
Why SCAN?
- Impactful Work: SCAN’s mission is to improve the quality of life for older adults, and as a Senior Data Scientist, you’ll directly contribute to that mission.
- Inclusive Environment: We value diversity and believe in creating a workforce that reflects the community we serve. SCAN offers inclusive programs, equal pay, and growth opportunities for all employees.
- Flexibility & Hybrid Options: Enjoy a flexible work model, combining in-office collaboration with the option to work remotely.
Ready to Make a Difference?
If you're ready to use your data science expertise to make a tangible impact on senior healthcare, SCAN is the place for you. Apply now to become part of a forward-thinking team that’s working to change the future of healthcare for seniors.
