Job Description

Transforming Customer Support with AI-Powered Innovation

At Uber, we're not just about rides and deliveries; we're on a mission to make every customer support experience extraordinary. The Customer Obsession Data Science Team leads the charge, building advanced self-service technology—including Generative AI solutions—to ensure that every customer interaction is seamless, fast, and effective. From designing models that anticipate customer needs to empowering support agents with smart tools, we're redefining what customer service can be.

If you're a data scientist with a passion for solving complex problems, driving innovation, and making an impact at scale, we want you on our team.

What You'll Do:

• Innovate with Data: Build models and algorithms that identify customer intentions, recommend solutions, and enhance the customer journey.
• Collaborate for Impact: Partner with cross-functional teams to identify opportunities, design experiments, and drive actionable insights.
• Analyze & Optimize: Perform deep dives to uncover insights and optimize the support experience for millions of customers.
• Drive AI-Powered Solutions: Develop and refine self-service technologies, including leveraging Generative AI, to deliver exceptional support outcomes.
• Communicate Effectively: Translate complex data insights into actionable strategies for both technical and non-technical stakeholders.

What You Bring:

Basic Qualifications:

• M.S. or Bachelor's degree in Math, Economics, Statistics, Engineering, Computer Science, or related field.
• 3+ years of industry experience in data science or analytics.
• Advanced SQL skills and strong understanding of experimental design (A/B testing).
• Proficiency in extracting insights from data and presenting findings clearly.
• Experience with dashboarding and data visualization tools (Tableau, Looker, Mixpanel, etc.).

Preferred Qualifications:

• Advanced degree in a quantitative field (e.g., Machine Learning, Operations Research).
• 3+ years of experience in consumer-facing product analytics.
• Expertise in experimental design and causal inference.
• Strong data storytelling skills—turning insights into compelling narratives.
• Exceptional communication and relationship-building skills with both technical and non-technical teams.
• Proven ability to solve complex, cross-functional business problems.

Why Join Us?

• Innovation at Scale: Work on AI-driven solutions that transform customer experiences globally.
• Impact-Driven Culture: Your work will directly influence millions of interactions and improve outcomes for customers worldwide.
• Continuous Growth: Expand your expertise through challenging projects and collaboration with top-tier talent.
• Comprehensive Compensation: Competitive base salary, bonus program, equity awards, and a robust benefits package.

Location-Based Compensation:

• San Francisco & Sunnyvale, CA: Base salary range of $140,000 - $156,000 annually.
• Eligible for Uber’s bonus program and additional equity awards.