Job Description

Location: Remote | Industry: AI, Contact Centers, NLP, and Machine Learning

Are you passionate about shaping the future of customer interactions using cutting-edge technology? We're looking for a Machine Learning Engineer to join our dynamic team, where you’ll blend your expertise in AI and NLP to enhance the experience of millions of customers in real-time!

???? What You'll Do:

• Build and optimize Gen AI-powered solutions that revolutionize customer contact center operations.
• Leverage Natural Language Processing (NLP) to craft intelligent models that understand and respond to customer inquiries with human-like precision.
• Develop and deploy Machine Learning (ML) models that drive insights and improve the effectiveness of AI-driven systems.
• Work with Google Cloud Platform (GCP) to scale and optimize solutions that handle high traffic and complex challenges.
• Collaborate with a cross-functional team to ensure AI and ML are seamlessly integrated into our products.

???? Must-Haves:

• Gen AI Expertise: Experience with generative AI technologies to create impactful, innovative solutions.
• Contact Center Knowledge: Familiarity with the unique challenges and opportunities within customer contact centers.
• Proven NLP Skills: Hands-on experience with Natural Language Processing to enhance communication between AI and customers.
• Strong AI/ML Foundation: Solid experience in designing, building, and optimizing machine learning models.
• Google Cloud Platform (GCP): Experience with GCP to build scalable and reliable AI solutions.

???? Why Join Us?

• ???? Impact: Your work will directly impact how millions of customers interact with businesses around the world.
• ???? Growth: We foster a culture of learning and innovation—advance your skills in one of the most exciting tech fields today!
• ???? Collaboration: Be part of a team that thrives on creativity and collaboration, where your ideas matter.

Ready to shape the future of AI in contact centers? Apply today and let's build something amazing together!