standards. Work products and documentation will be
in the Agency ISDM template format and will comply with the Florida Department of
Management Services’ Florida Digital Service, Chapter 60GG-1, Florida Administrative Code.
• Work on large, complex projects that have an enterprise-wide impact.
• Work as a project team member on one or more projects involving multiple business areas
and/or state agencies.
• Elicit, identify, analyze, and document business processes and requirements for business units
and/or sister agencies. Translate business requirements into user stories and/or functional
requirements. Document requirements and/or user stories and other work items in Azure
DevOps. Design user interface screens.
• Analyze the business processes and make recommendations for business process
improvements. This requires a high level of understanding of the organization’s business
systems and processes.
• Provide estimates of work hours to complete tasks.
• Serve as the primary liaison between internal and external users and technical resources to
translate business needs into technical requirements.
• Understand technical problems and solutions in relation to the current, as well as the future
business environment.
• Develop meeting summaries, requirements documentation, screen designs, and other project
documentation within required timeframes.
• Develop and maintain test plans and test cases.
• Lead testing efforts for each release in dev and beta environments.
• Develop training materials and user manuals for custom software. Train end users as needed.
• Coordinate with the functional owner and developers to research anomalies, identify root causes,
and troubleshoot through resolution.
• Capture and document metrics in support of user acceptance testing and recommend
improvements.
• Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot,
test, or investigate anomalies, as needed.
• Assist in the completion of status reporting and escalation of issues to management.
• Adapt to changes in daily work plans based on customer support needs.
• Adhere to all security policies and procedures in the use of the Agency network and resources.
• Abide by AHCA security policies when accessing the Agency’s buildings and systems
Key Skills: