Job Description

About the Role

We are seeking a ServiceNow Functional Lead to drive the strategic implementation and optimization of ServiceNow solutions. This role is ideal for someone with a deep understanding of ServiceNow modules, strong leadership abilities, and a passion for delivering transformative business solutions.

As a key stakeholder in our digital transformation journey, you will collaborate with cross-functional teams to define requirements, design scalable solutions, and ensure seamless ServiceNow adoption. Your expertise in aligning technology with business objectives will be critical in driving efficiency, automation, and innovation.

Key Responsibilities

• Lead ServiceNow implementations, ensuring alignment with business needs and industry best practices.
• Act as a bridge between technical teams and business stakeholders, translating business requirements into functional solutions.
• Guide process improvements and automation strategies using ServiceNow capabilities.
• Provide thought leadership on platform governance, security, and scalability.
• Conduct workshops and training sessions to drive user adoption and engagement.
• Collaborate with developers and architects to enhance ServiceNow functionalities.
• Stay updated on ServiceNow updates, trends, and best practices to optimize system performance.

Who You Are

• A strategic thinker with a proven track record of successfully leading ServiceNow projects.
• An excellent communicator capable of simplifying complex technical concepts for non-technical stakeholders.
• A problem-solver with a proactive approach to challenges and process improvements.
• A mentor and leader who can guide teams towards achieving business transformation goals.

Qualifications & Skills

• Extensive experience in ServiceNow implementation and functional consulting.
• Strong expertise in ServiceNow ITSM, ITOM, HRSD, CSM, or other relevant modules.
• Knowledge of Agile methodologies and ITIL best practices.
• Experience in managing ServiceNow roadmaps, workflows, and configurations.
• Ability to work effectively in a fast-paced, collaborative environment.

Why Join Us?

• Work on cutting-edge ServiceNow projects that drive real business impact.
• Join a dynamic team of innovators committed to digital transformation.
• Competitive compensation, career growth opportunities, and a culture of continuous learning.