Job Description

About the Role

As an IT Help Desk Technician, you’ll be the first point of contact for employees experiencing technical issues. Your expertise will ensure smooth operations across our IT systems by diagnosing and resolving software, hardware, and network problems. This role is perfect for someone who enjoys troubleshooting, customer service, and staying ahead of the latest technology trends.

What You’ll Do

• Provide frontline technical support via phone, email, and in-person assistance
• Troubleshoot software, hardware, and networking issues for end-users
• Install, configure, and maintain operating systems and applications
• Document issues and solutions in the IT ticketing system
• Collaborate with other IT professionals to enhance system performance and security
• Educate employees on best practices for IT security and system use
• Assist with IT asset management, including hardware inventory and upgrades

What We’re Looking For

• Strong problem-solving skills with a proactive approach
• Excellent communication and interpersonal abilities
• Knowledge of Windows, macOS, and basic networking principles
• Experience with troubleshooting common IT issues
• Ability to multitask and prioritize tasks effectively
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications (a plus)

Why Join Us?

• Work in an innovative and collaborative environment
• Opportunities for professional development and career growth
• Competitive salary and benefits package
• Be part of a team that values technology and continuous improvement