Job Description

About the Role

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We are looking for a Help Desk Coordinator to join our IT Operations team. In this role, you will be the frontline of our IT support, ensuring seamless operations and rapid issue resolution for our employees.

As the first point of contact for technical inquiries, you will manage support tickets, troubleshoot issues, and coordinate with internal teams to maintain a smooth and efficient IT environment. If you thrive in a dynamic setting, excel at communication, and enjoy tackling challenges, this role is for you.

What You’ll Do

• Serve as the primary point of contact for IT support requests, ensuring timely and effective resolution.
• Manage and prioritize incoming support tickets, escalating complex issues to the appropriate teams.
• Provide troubleshooting assistance for hardware, software, and network-related concerns.
• Maintain accurate records of technical issues, solutions, and system updates.
• Collaborate with IT teams to improve support processes and enhance user experience.
• Assist in onboarding new employees by setting up devices and user accounts.
• Monitor system performance and proactively address potential disruptions.

What We’re Looking For

• Proven experience in a help desk or IT support role.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills for clear and professional support.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of operating systems, network configurations, and basic cybersecurity principles.
• Ability to multitask and adapt in a fast-paced environment.
• A proactive approach to problem-solving and continuous improvement.

Why Join Us?

• Be part of a dynamic team that values innovation and collaboration.
• Opportunity to grow your skills and advance in the IT field.
• Work in an environment where your contributions make a real impact.
• Competitive benefits and a supportive workplace culture.