Job Description

About the Role

Are you a problem-solver who thrives in fast-paced IT environments? Do you have a passion for technology and a commitment to delivering top-tier support? We are looking for a Senior IT Support Specialist to join our IT Operations team. This role is ideal for someone who enjoys troubleshooting complex technical issues, optimizing IT infrastructure, and ensuring seamless operations for end users.

As a key member of the IT team, you will be responsible for providing advanced technical support, maintaining critical systems, and implementing best practices to enhance efficiency and security. You will collaborate with cross-functional teams, manage escalations, and contribute to the overall strategic direction of IT services.

Key Responsibilities

• Diagnose and resolve hardware, software, and network issues across multiple platforms
• Manage system upgrades, patches, and security configurations to maintain optimal performance
• Provide expert-level support for end users, ensuring minimal downtime and seamless IT operations
• Oversee IT service management processes, including incident response and problem resolution
• Develop and implement automation solutions to streamline IT workflows and increase efficiency
• Collaborate with IT leadership to enhance security protocols and ensure compliance with industry standards
• Document technical procedures, best practices, and troubleshooting guides for knowledge sharing
• Train and mentor junior IT specialists, fostering a culture of learning and growth

What You Bring

• Proven experience in IT support, system administration, or IT operations, with a strong technical background
• Expertise in troubleshooting Windows, macOS, and Linux systems, along with networking fundamentals
• Hands-on experience with cloud platforms, virtualization, and enterprise IT infrastructure
• Strong problem-solving skills and the ability to work independently in high-pressure situations
• Excellent communication and interpersonal skills to effectively support and guide end users
• Familiarity with ITIL frameworks, security best practices, and automation tools is a plus