Job Description

About the Role

Are you passionate about technology and problem-solving? Do you thrive in leading teams and ensuring exceptional customer experiences? We are looking for a Lead Support Engineer to take charge of our technical support operations, drive efficiency, and mentor a team of support engineers.

In this role, you will be the bridge between our customers and internal teams, ensuring seamless issue resolution and continuously improving support processes. Your expertise will help shape the future of our customer service experience.

Responsibilities

• Lead and mentor a team of support engineers, fostering a collaborative and high-performance environment
• Troubleshoot and resolve complex technical issues, ensuring quick and effective resolutions
• Develop and refine support processes, documentation, and best practices
• Collaborate with product and engineering teams to escalate and resolve critical technical challenges
• Analyze support trends and provide insights to improve products and services
• Drive automation and efficiency in support workflows through innovative solutions
• Ensure customer satisfaction through proactive communication and problem-solving

What We’re Looking For

• Proven experience in technical support or engineering, with leadership responsibilities
• Strong analytical and problem-solving skills with a passion for customer success
• Expertise in [mention relevant technologies, platforms, or tools]
• Excellent communication skills, both technical and non-technical
• Ability to work in a fast-paced environment and adapt to evolving challenges
• Experience with support ticketing systems and automation tools is a plus

Why Join Us?

• Opportunity to lead and shape a growing technical support team
• Work in an innovative, collaborative, and fast-growing environment
• Competitive salary, benefits, and professional growth opportunities
• A chance to make a real impact on our customers and business