Customer Reliability Engineer
Location: On-Site, Napa, CA

Job Description:

About the Role

Are you passionate about problem-solving, innovation, and delivering seamless customer experiences? As a Customer Reliability Engineer (CRE), you will play a pivotal role in ensuring our customers receive reliable, high-performance solutions. This position bridges the gap between engineering and customer success, helping to troubleshoot technical challenges, enhance system reliability, and improve overall user experience.

You will work closely with product, engineering, and support teams to identify recurring issues, automate solutions, and proactively address potential risks. Your insights and expertise will contribute to building scalable, efficient, and customer-centric systems.

This role is perfect for someone who thrives in a dynamic environment, enjoys working on complex technical issues, and is committed to delivering top-notch service with a proactive approach.


Key Skills:

  • Customer Reliability Engineer