Job Description

About the Role

We are seeking a highly motivated and detail-oriented IT Help Desk Technician to join our dynamic team. In this role, you will be the first point of contact for technical support, assisting employees with hardware, software, and network-related issues. Your ability to diagnose and resolve problems efficiently will directly impact the productivity and success of our organization.

As an IT Help Desk Technician, you will be responsible for troubleshooting technical issues, managing support tickets, and ensuring timely resolutions to minimize disruptions. You will collaborate with various teams to enhance IT support processes and contribute to the overall efficiency of the company's technology infrastructure.

This role requires excellent communication skills, a problem-solving mindset, and the ability to work under pressure. Whether it’s setting up new systems, resolving connectivity issues, or providing software support, you will play a crucial role in maintaining smooth IT operations.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Respond to IT service requests and resolve problems efficiently.
• Install, configure, and maintain computer systems and peripherals.
• Document technical issues and solutions in the ticketing system.
• Assist in IT asset management and system upgrades.
• Train and guide users on best IT practices and security protocols.

If you are passionate about technology and enjoy helping others solve technical challenges, this role offers a great opportunity to grow your skills in a fast-paced IT environment.